Thank you, May Vulnerable Customer Council speakers: • Allison Puglia, PSEG Long Island: Household Assistance Program Outreach Strategies • Kelli Hayward Walsh & Allison Terrill, OGE: Bill Grants, Unhoused Program Learn more about the Council: chartwellinc.com/vulnerable

📢 Are Your ETRs Actually Reaching Your Customers? 🤔 While many utilities diligently calculate ETRs, Tranzact study findings reveal that these crucial updates often don't make their way into the hands of those who need them most. Read more on the blog: ow.ly/W7mj50VA8hh

⏰ Blink and You’ll Miss It! ⏰ The deadline to enter Chartwell’s 2025 EMACS Best Practices Awards is May 23! These awards recognize utilities excelling in customer experience, billing, digital innovation, EV programs, and more. Submit your entry today: ow.ly/T8kI50VO4LG

WEBINAR ALERT: Streamlining Customer Claims at DTE Join us on Thursday, May 15th for an exclusive walkthrough of the SAP Cloud for Customer platform and process and to learn how DTE Electric is driving efficiency and service-level compliance. Register now: ow.ly/UbCs50VPcF3

A big thank you to our incredible keynote speaker, Mark Dowd, former Director of Sustainability and Senior Advisor - Executive Office of the President, and Richard Biedenharn, Electric Vehicle Program Manager at CLECO. Learn more about the Council: chartwellinc.com/EV

Don’t miss Chartwell’s Spring Utility Insights Webinar – May 21, 2-3 PM ET Join Chartwell’s Jennie King, Casey Collins, and Sarah McBride as they break down the most important trends shaping utility customer experience and operations today. Register now: ow.ly/ZJ1X50VR1j8

Your insights will directly shape solutions that make a difference. Participate in the Chartwell Payment #Survey and receive: • Full #benchmark report • Actionable #data • Expert advice Please contact [email protected] to participate or learn more.

Don't miss Chartwell’s latest report, now in the Insight Center, covering: • Energy Affordability Challenges • Digital Experience • Consumer Expectations for Utility Roles in the Future Learn more about the Insight Center: chartwellinc.com/insightcenter

How are you helping customers stay informed about financial assistance programs? Join this Chartwell #webinar on Wednesday, May 14, as we explore how LADWP’s Customer Support Saturday events. Don’t miss it: ow.ly/Wipj50VR6tc

Chartwell’s 2025 EMACS Best Practices Awards spotlight the utility teams transforming the customer experience through bold ideas and real results. Only 9 days left to submit your success story! Winners take the stage at #EMACS2025 in Dallas. Enter Now: ow.ly/eeQR50VQ5aW

At EMACS 2025, networking isn’t just powerful - it’s fun! Join us October 7–9 in Dallas to connect with utility leaders, CX pros, and innovative solution providers - and don’t be surprised if your coffee break includes a few furry surprises 🐾. Learn more: chartwellinc.com/event/emacs/

Lovells Bill alerts are essential in communicating with our customers, but compliance is key! Thank you to John Castle from Hogan Lovells for joining us to discuss TCPA impacts. Learn more about the Billing & Payment Council: chartwellinc.com/billing

We’re excited to welcome two executives from the LADWP as keynote speakers at PowerUp this October 6–8 in Dallas, Texas. They'll provide an inside look at the utility’s response to the Jan 2025 wildfires, including the devastating Pacific Palisades fire. ow.ly/Na7M50VRpe7

According to the 2024 Chartwell Residential Consumer Survey, 38% of residential utility customers reported that their economic situation has worsened over the past 12 months. Learn more about the Vulnerable Customer Council: chartwellinc.com/vulnerable

According to Chartwell #Outage #Communication Industry Benchmark Surveys, utilities are leveraging multiple channels to provide outage push alerts: •Email •Text/SMS •Outbound Call •Mobile App Learn more about the Outage Communications Council: chartwellinc.com/outage

Customer Trust Score (CTS) is a powerful long-term metric that goes beyond #satisfaction & effort metrics to predict #loyalty, improve regulatory relationships, & enhance customer #engagement. Learn more about the Directors' Strategic Council: chartwellinc.com/directors

Once a quarter, Chartwell produces a webinar highlighting our most exciting, recently released research - and our Spring Utility Insights Webinar is happening tomorrow, May 21 from 2:00 to 3:00 PM ET. Don't miss it! Register here: ow.ly/ctj050VTRmT

Only 3 Days Left! Don’t miss your chance to showcase the incredible work your team has done! Chartwell’s 2025 EMACS Best Practices Awards celebrate innovation, impact, and the people behind it all. Deadline: THIS FRIDAY, May 23 Submit now: ow.ly/F55350VTTCG

Join us for Chartwell's #PowerUp Conference - the premier event for utility professionals focused on outage communications. If you're looking to be part of a dynamic community driving innovation, PowerUp is the place to be! Save with early bird pricing: ow.ly/raSt50VTXVj

To close out the EMACS Conference, we’re taking things up a notch at an iconic venue: Gilley’s Dallas. Get ready to step out of the meeting room and onto the dance floor for an unforgettable night of fun, connection, and true Texas flair. Learn more here: chartwellinc.com/emacs/