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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Being realistic is the most commonly traveled road to mediocrity.

I am not a product of my circumstances. I am a product of my decisions.

You don’t buy a nice car and get rich you get rich and buy a nice car

Fall seven times and stand up eight.

Make happy those who are near, and those who are far will come.

How you climb a mountain is more important than reaching the top.

Every single person I know who is successful at what they do is successful because they love doing it.

I have not failed. I’ve just found 10,000 ways that won’t work.

One day your life will flash before your eyes. Make sure it is worth watching.

All cats love fish but fear to wet their paws.

If plan ‘A’ fails

User experience is everything. It always has been, but it’s undervalued and underinvested in. If you don’t know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board.

There’s an entrepreneur right now, scared to death, making excuses, saying, ‘It’s not the right time just yet.’ There’s no such thing as a good time. Get out of your garage and go take a chance, and start your business.

“I don’t pay good wages because I have a lot of money; I have a lot of money because I pay good wages.

Whenever you are asked if you can do a job, tell ’em, ‘Certainly, I can!’ Then get busy and find out how to do it.