Its been a while...! We here CallScripter are undergoing a change! Read more here bit.ly/2L8keaU #rebrand

#rebrand #branding #callcenter contact-centres.com/callscripter-r…

Scripting: Clunky, robotic and rigid? Not anymore. Good, dynamic scripting is invisible to the customer 💭 Find out how we're enabling clients to deliver exceptional customer experiences, significantly cut training time, and much more: callscripter.com/solutions/syne…

"Call scripting is used in around half of all contact centres. Get it right and nobody would know that their call is being guided. Get it wrong and the call can sound stilted." callcentrehelper.com/how-to-develop… #Technology #Software #ContactCentre

Is "Call Scripting" a dirty word? Sure, the word "robotic" springs to mind. But in reality, scripting is far from what you think: With new, innovative Scripting Solutions, your agents work within a unified desktop through a bi-directional flow of data. bit.ly/2TYsL22

Despite the current climate, we're fortunate enough to remain focused on growth. And with that, we're thrilled to welcome Harshika Temkar, our new QA Engineer to the team! 👋 Welcome onboard, Harshika! 🙌 #Welcome #WelcomeOnboard #NewJob

The majority of contact centres have now transitioned to remote work, with the focus to keep staff engaged and morale high! With the transition to home working, being agile as a contact centre is instrumental. What’re you doing to keep staff engaged? #contactcentre #scripting

Why are so many companies missing huge value from their contact centres? 💭   Join CTO of CallScripter and Awaken Intelligence, AwakenGeouffrey, as he reveals all in Call Center Times Nosa Eke Founder!   Read the article, here! 👉 bit.ly/3dxxCj1   #callcentres #bigdata #tech

Check out the latest blog from our sister company, Awaken Intelligence about First Call Resolution! 🙌 Discover why FCR is so important, and how you can increase #performance in your contact centre! Read here 👉 awaken.io/blog/first-cal… #contactcentre #ai #customerexperience

Our CEO Simon Black explains the role of artificial intelligence (AI) has in providing a seamless, frictionless customer experience to Engage Customer.   Read his thoughts here: bit.ly/2LGDz0U   #customerexperience #AI #technology #contactcentres

Jet propel your way into a more efficient way of working—and position your brand ahead of the competition 🚀⚡ Director & Exec. Chairman of CallScripter and Awaken Intelligence shares key insights on this topic, in Awaken's latest blog: Read here 👉bit.ly/2AmlUK6 #tech #AI

Check out the latest blog from our sister company, Awaken Intelligence 🙌 Our Director, Chris Robinson explains how to turn negative emotions into positive conversation with CX, enabling you to make a revenue-changing impact in your #contactcentre 💬😄 👉 bit.ly/3drcYAr #AI

#WomensEqualityDay We are proud to have a number of female directors and board members in our organisation. We wouldn't be here without them

A reminder that today is a Bank Holiday in the UK!

September is #ReadANewBookMonth. Here are the classics making my reading list...what about you? EB #books #bookworm

#EmmaMNuttDay Emma was the first female telephone operator way back in 1878! #FlashbackFriday

#InternationalDayOfCharity we are proud to support many causes across our sites Macmillan Cancer Support stelizabethhosp CLIC Sargent Mind

#ProgrammersDay Computer programmers make our worlds go round in the #CCTR #CX industry so let's make them feel extra special today!