Has the lockdown sparked your entrepreneurial brain? Are you wanting to launch a business but afraid you don't have the office support to help you? CLCA Call Direct has the experience and expertise to help you.

Many of us have been working from home during the global pandemic. What has your 'home office' looked like? #HomeWorking #WorkingFromHome #WFH

Outsourcing some of your services allows you to have a point of contact out-of-hours cost-effectively without compromising on quality. #BPO #Outsource #Outsourcing #Outsourced

As technology develops and customer service needs change, it is important to recognise that the way you run your customer service needs to adapt as well. Being left behind by your competitors cannot be an option! zendesk.com/blog/live-chat…

Looking to kickstart your business after lockdown? With a targeted and well-executed campaign, businesses can quickly increase their market share. clcacalldirect.com/services/teles…

The Covid-19 pandemic has sent the world into crisis mode. However, amongst the hardship & difficulty there is an opportunity to modernise, to address inequalities & to harness the power of technologies for the greater good.

In a customer-centric world it is vital to use positive language when dealing with customers, particularly during conflict situations. callcentrehelper.com/positive-state…

CLCA Call Direct has the capabilities to support sole traders all the way up to large enterprises. If you are interested in our services, email us at [email protected] #BPO #Outsourcing #BusinessContinuity

With travel industry beginning to reopen, are you ready for the influx of staff holidays? Our bespoke packages can be used as a short-term measure to help you through a busy period. Contact [email protected] for more information. #Travel #holiday #BPO #outsource

Within your business, what is the main point of contact for your customers? As a contact centre, CLCA Call direct is able to support calls, emails, social media, live chats and many more. #business #bpo #outsourcing #outsource #contactcentre #contactcenter #CustomerService

It is virtually impossible to calculate your peak call rate across any given week. Using a flexible, outsourced service allows you to quickly and easily scale up or scale down your telephone services. Contact [email protected] to find out more. #bpo #Outsourcing

Outsourcing may sound like a very alien process but there are some very key reasons why many businesses rely on companies such as CLCA Call Direct. #bpo #outsource #outsourcing clcacalldirect.com/why-do-busines…

Do you have a global business that needs round-the-clock contact agents? This can be costly. Outsourcing is a cost-effective way of reducing your costs whilst maintaining the same high-quality you expect from employees. #bpo #outsource #timezones #globalbusiness

With many owners having to go through the process of having to lay-off or furlough staff during the pandemic, there is a danger of missing important sales calls due to understaffing. Outsourcing offers you a cost-effective method to ensure your business doesn't miss vital calls.

Coronavirus has forced unprecedented change upon the contact centre. As conversations start to turn to life post Covid-19, we are being prompted to ask ourselves what part of ‘normal’ do we want to get back to? #contactcenter contactcentremonthly.co.uk/future-contact…

Technology and data protection are at the heart of all of our voiced and non-voiced services. To find out more, follow the link below. clcacalldirect.com/technology/

Small Business confidence has rebounded in the third quarter, a sign of progress after widespread, coronavirus-induced disruptions. Business growth can be sudden and substantial, ensuring you have the necessary growth components is key to stability. forbes.com/sites/rohitaro…

Across the world, we have been in this pandemic together. We would love to know what lessons you have learned both in business and your personal life.

Before COVID-19, the digitalization of the customer journey pushed brands to increase the no. of touchpoints on new channels. As the crisis accelerated this trend with businesses expanding furthering online activities, an omnichannel approach has become a must. Credit: Vocalcom

Live chats have grown in popularity over the years. With many staff wfh and tied up on calls there is a danger that it is neglected and businesses miss out on key customer contact. Using our fully trained agents allows you to maintain the high standards of customer experience.