What's your favorite coffee... and virtual agent? :)

Having an open platform that enables customers and partners to make their own decision on whether they want a fully managed service, create their own no-code experiences -- or both.

How do you guarantee customer satisfaction? Move beyond the traditional KB approach and get a platform that actually automates the resolution of employee issues...

When we cannot automate the resolution of an employee issue, how a ticket is created can make a big difference in the level of work, and MTTR, required to resolve it.

Want to transform your employee experience? It all starts with the service desk -- where most employees go when they need help

I'm humbled and honored Espressive was named "Best Overall Bot Solution" by AI Breakthrough. Why did we receive that honor? Because of our focus on resolving employee problems vs. knowledge search.

The Forrester Trends Report, “The Top 10 Emerging Technologies In 2023,” was just published, where they called out conversational AI tools being capable and cost-effective, leading to short-term value... and called out Espressive as the innovator in this space.

Data privacy and security at a global scale has always been our top priority at Espressive . Love this new #blog from Ray Cruz, head of security and compliance, describing our approach and why our customers and partners have peace of mind.

At Espressive we guarantee a minimum of 40% ticket deflection day one. Imagine how excited I am that Trimble achieved 73% ticket deflection to a global workforce within months of going live.

Did you hear? 📣 Espressive has established CSA Star Level One, Self-Assessment certification in order to provide our customers & prospects complete transparency into our #security posture & security controls. See for yourself: ow.ly/qjfJ50PNrJ7 #CSAStar

Continuing Espressive's commitment to security and transparency.

At Espressive, we’re all too familiar with the challenges of leveraging LLMs for enterprise search. I wanted to share my experiences navigating those challenges, and what we’re doing differently to deliver on expectations. lnkd.in/ggeygzrZ

Don’t miss Nelson Veiga, Field CTO of Espressive, in his session at HR Tech! Nelson will share what HR leaders need to know when leveraging generative AI for employee self-help and knowledge management. #HRTechConf #ConversationalAI #VirualAgent #EmployeeExpereince #GenerativeAI

A great opportunity for anyone at HR Technology Conference & Exposition this week to hear from Nelson Veiga, a true thought leader in the generative AI and employee self-help domain. Espressive

My latest blog delves into how LLMs, such as Espressive Barista, are not just tools but invaluable partners in streamlining employee question resolution. Combined with automation can lead more efficient solutions that enhance the employee experience. lnkd.in/gdVzpc5e

Looking forward to The Millennium Alliance CIO event in Miami, where I'll be hosting the main keynote on virtual agents and Generative AI.

Rapid adoption of LLMs have completely changed employee expectations of self-help tools at work. Coming to a service desk near you... a fully conversational virtual agent. Impress and delight your audience...

We started our Espressive journey focused on automating the resolution of employee issues -- and we delivered with the highest deflection rates in the industry. The introduction of LLMs challenged us to expand our virtual agent experience to be fully conversational.

In his latest blog, our CEO Pat Calhoun discusses the transformative potential of AI technologies on any organization looking to streamline operations, enhance employee experiences, and boost productivity in 2024. Learn more here: ow.ly/AoMW50Q2qy5 #2024Predictions #AI

Excited about the expansion of Barista's Enterprise Search. In addition to end-to-end automated resolution of employee issues and requests, Barista delivers a true conversational experience using YOUR content as well as that from trusted sites. linkedin.com/posts/pacalhou…