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Dang, #Denver. A who's who of Marketing Technologists coming September 17th. Can't wait to come back to the Mile High City for this. #marketing #technologists lnkd.in/gAQaD7e

ANTHROTECH: Can human intelligence and AI work together to bridge the gap between efficient workflows and generating real business value? Our panel will debate the current state of the marketing workflow and the role of AI in optimizing and automating the…lnkd.in/g34x2je

IBM launches pretrained Watson packs for industries zd.net/2zrLMAT by Larry Dignan

Tired dad (me) accidentally handed Dutch Bros Coffee a competitor’s pinchcard. Not missing a beat, they matched the punches and gave me to more. Now that...is customer service. Thank you Oregon City (main st) Dutch Bros!

In a world of frictionless customer experience, the yearly ritual of being auto-renewed for a service I don't want (NFL Sunday Ticket) and forced to use a channel I don't prefer (call center) to cancel, feels archaic. DIRECTV has good apps, programming...I know you can do better

Great #CX. I cut it close today, unsure if my bag would make it— and it has my fly fishing gear which I need tonight! As I sit on the plane, this notification: instant relief. ⁦⁩It’s not a #marketing message, but great #customerexperience is the best promotion @delta

World Cup. Super Bowl. Insert sports analogy… For most of our clients in #retail, they just exited the most intense 6 weeks of the year. Here's how we anticipate, prepare for, and manage massive traffic and sending volume at Cordial.

My son just heard on Sharks vs Skunks Smash Boom Best that you’re more likely to get killed by a falling TV than eaten by a shark. Always had a sneaky suspicion TVs were out to get us.

The great leaps forward are not in the technology themselves, but in the application of them to greater results. Awe…lnkd.in/gr5yMH7

#ThatAwkwardMoment when you realize you forgot to lock your office door, and your children waltz in "Hey Daddy, what…lnkd.in/gZcbWeW

.Starbucks Is option C "both, please?" It's time for you guys to team up with a great brewer and release a Nitro Espresso Stout!

Being non-customer centric will kill your marketing platform linkedin.com/pulse/being-no… by Brian Rants on LinkedIn

"Being non-customer centric will kill your marketing platform" buff.ly/2uD7FcE by Brian Rants on LinkedIn

Enable clients to construct a stack designed to meet their needs and serve their customers. buff.ly/2uCMg3j #martech

Picture = 1000 words. The utter dominance of Google and Facebook in advertising. ow.ly/OFQa30fwvbo

What's in a name?

#SaaS companies should emulate the Dept. of Agriculture classifications for nuts: "Our Fancy package meets your needs today, but our Extra Fancy package gives you room to grow with volume and unlimited API access."

The personal touch. Always the best. Long travels, late arrival, and this note from Sheraton was a classy way to great a weary Acoustic (formerly IBM Watson Marketing) sales guy