🎄✨ Happy Holidays from the Brainfish Team! ✨🎄 Whether you’re out in the sun, unboxing gadgets, or just enjoying some well-earned downtime, we hope you have a wonderful holiday season!

"delivery?" - That's it. That's the entire support ticket. Analyzing a million support interactions taught us something fascinating about how people ask for help when they're stuck. hubs.ly/Q031X8xg0

Sometimes silence isn't golden (it's just expensive). hubs.ly/Q032RWWd0

"If AI is handling 90% of your support tickets, you probably have a bigger problem." The best B2B companies aren't obsessing over ticket deflection rates. They're creating product experiences so natural that support becomes almost invisible! hubs.ly/Q033Bh3p0

If your new chatbot promises "90% ticket deflection", you're about to make the same expensive mistake that keeps showing up in B2B support. Here's what actually works, and why the best companies focus on prevention instead of deflection. hubs.ly/Q035jSCK0

Live view of our engineering team this week as they're putting the finishing touches on our new self-learning ambient AI agent + self-generating knowledge base 😅 Stay tuned for the Product Hunt Launch on 19 Feb!

Coming soon! 🎉 Never worry about outdated help docs again with our NEW Self-Generating Knowledge Base feature. Subscribe to our Product Hunt page to learn more about the 19 Feb launch! hubs.ly/Q036wy5Y0

What if your knowledge base could automatically update itself? Our Self-Generating Knowledge Base is launching in less than 24 hours on Product Hunt! hubs.ly/Q037cW4L0

Brainfish now automatically creates and updates help docs, and we've unveiled this (super rad) feature on Product Hunt 😸 today. Don't write knowledge base content EVER again 🎉 Check it out for free and let us know what you think! hubs.ly/Q037qC8s0

Did you know only 1 in 5 companies rate their knowledge base as "very accurate"? 😬 Oof. In this article, we explore how SaaS companies spend up to 8.5% of revenue maintaining help content that seems perpetually outdated. hubs.ly/Q038rFLz0

Despite dedicating hundreds of hours annually to creating and updating help docs, 80% of companies still don't rate their knowledge bases as "very accurate". In this article, we deep dive into the psychological impact of knowledge base failures. hubs.ly/Q038CP130

Remember the Self-Generating Knowledge Base we launched last week? It was a hit. Here’s what people had to say 🙂

Here's a haiku about Ambient AI Agents: Quiet background aid Understanding context, flow Problems prevented In the time it took you to make sure the syllable counts were correct for our haiku, you could be using with your own Ambient AI Agent 🙂 hubs.ly/Q039xp980

Controversial'ish. hubs.ly/Q03fDrbJ0

⚙️ Configure API Request – filled state UI Brainfish

Tired of support tickets that could have been prevented? 🤔 We just released five AI agents that provide help at exactly the right moment. No more outdated docs. No more generic onboarding. No more waiting days for technical help. hubs.ly/Q03klJvC0

🧠 BIG NEWS: We just raised $10M AUD ($6.4M USD) Pre-Series A led by Prosus Ventures to define the future of customer support with ambient AI. From Sydney, Australia → San Francisco, U.S. Read on to learn what this means for customer experience. hubs.ly/Q03wgNfd0

You know that product demo you recorded? Or your training videos? What if you could turn those into help articles with the click of a button? Now you can upload videos to Brainfish and get searchable knowledge base articles generated automatically. hubs.ly/Q03F2STb0