Bob E. Hayes (@bobehayes) 's Twitter Profile
Bob E. Hayes

@bobehayes

PhD in industrial-organizational psych. Interests in #datascience #cx #statistics #machinelearning.

Transitioning to bobehayes.bsky.social. Join me!

ID: 20748873

linkhttp://businessoverbroadway.com calendar_today13-02-2009 04:55:04

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Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

From Gary Marcus earlier this year... Still so good Sora Can’t Handle the Truth "Sora is failing to apprehend a cultural regularity of the world, despite ample evidence." garymarcus.substack.com/p/sora-cant-ha… #generativeAI

Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

PSA: Microsoft may be training on your private data without your knowledge "Every big tech company is desperate for training data, and we can expect more companies following the same sly opt-out playbook..." ~ @garymarcus garymarcus.substack.com/p/psa-microsof… #privacy #AI #training

Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

#AI harm is often behind the scenes and builds over time – a legal scholar explains how the law can adapt to respond 4 types of harm: 1. eroding #privacy 2. undermining autonomy 3. diminishing #equality 4. impairing #safety theconversation.com/ai-harm-is-oft…

Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

#CustomerExperience Management Defined "Customer Experience Management (CXM) is the process of understanding and managing customers’ interactions with and perceptions about the company/brand." businessoverbroadway.com/2011/09/26/cus…

Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

How To Reconcile Your Key #CX Metrics: rNPS vs. tNPS The differences between relationship and transactional surveys (different respondents, measure different constructs) can result in different scores. forrester.com/blogs/how-to-r… #CustomerExperience

Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

We Need a New Right to Repair for #ArtificialIntelligence | WIRED "Red teaming is used by major AI companies to find issues in their models, but isn’t yet widespread as a practice for public use. That will change in 2025." wired.com/story/we-need-…

Meredith Whittaker (@mer__edith) 's Twitter Profile Photo

📢NEW: 'Open' AI systems aren't open. The vague term, combined w AI hype is (mis)shaping policy & practice, assuming 'open source' AI democratizes access & addresses power concentration. It doesn't. Sarah Myers West, Mostly here now: @davidthewid.bsky.social & I correct the record👇 nature.com/articles/s4158…

📢NEW: 'Open' AI systems aren't open. The vague term, combined w AI hype is (mis)shaping policy & practice, assuming 'open source' AI democratizes access & addresses power concentration. It doesn't. 

<a href="/sarahbmyers/">Sarah Myers West</a>, <a href="/davidthewid/">Mostly here now: @davidthewid.bsky.social</a> &amp; I correct the record👇
nature.com/articles/s4158…
Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

PSA: Microsoft may be training on your private data without your knowledge "Every big tech company is desperate for training data, and we can expect more companies following the same sly opt-out playbook..." ~ @garymarcus garymarcus.substack.com/p/psa-microsof… #privacy #AI #training

Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

Impact of human and #artificialintelligence collaboration on workload reduction in medical image interpretation nature.com/articles/s4174… #healthcare

Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

Meet 'Chameleon' – an #AI model that can protect you from #facialrecognition thanks to a sophisticated digital mask livescience.com/technology/art… #privacy #ArtificialIntelligence

Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

#ChatGPT at two: OpenAI's chatbot has yet to change our lives "Outside a handful of specific fields, it's hard to make the case that it has transformed the world the way its promoters promise." ~ Megan Morrone axios.com/2024/11/30/cha… #GenerativeAI

Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

#AI harm is often behind the scenes and builds over time – a legal scholar explains how the law can adapt to respond 4 types of harm: 1. eroding #privacy 2. undermining autonomy 3. diminishing #equality 4. impairing #safety theconversation.com/ai-harm-is-oft…

Bob E. Hayes (@bobehayes) 's Twitter Profile Photo

We Need a New Right to Repair for #ArtificialIntelligence | WIRED "Red teaming is used by major AI companies to find issues in their models, but isn’t yet widespread as a practice for public use. That will change in 2025." wired.com/story/we-need-…

Gary Marcus (@garymarcus) 's Twitter Profile Photo

NVidia is having a really bad day. OpenAI’s day is worse. Their business model (charging big bucks for LLMs) basically just blew up, DeepSeek is running circles around them, and a lot of the remaining talent is probably going to start thinking about whether to jump ship. And