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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

If you can do something to get somebody excited — not everybody — but if you can be the best for somebody, then you can win.

Risk more than others think is safe. Dream more than others think is practical.

The best way out is always through.

Building and hanging on to an audience is the biggest role of social media.

User experience is everything. It always has been, but it’s undervalued and underinvested in. If you don’t know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board.

Do not anticipate trouble or worry about what may never happen. Keep in the sunlight.

Success is how high you bounce after you hit bottom.

Building a castle is difficult. Defending and maintaining it is harder still.

Entrepreneurship is living a few years of your life like most people wont so you can spend the rest of your life like most people can’t

When you cease to dream you cease to live

My number one piece of advice is: you should learn how to program.

The art of being wise is knowing what to overlook.