In today’s economy, #CX is the battlefield—and most businesses are flying blind. Join Five9 CMO Niki Hall (she/her), Michael Rose, and COMMfusion’s Blair Pleasant to uncover the gap between perception and reality in CX. Register now: #TheNewCX #AI five9.com/registration/2…

Here's Part 2 of the Biz Comm Strategies discussion on NiCE Interactions 2025. Jon Arnold Tom Brannen #NiCEi25 #CX #CCaaS #customerservice linkedin.com/posts/tbrannen…

I could have sworn this was already GA since we've been talking about it for so long and so many customers are already using it - RingCentral Announces General Availability of AI Receptionist (AIR). ringcentral.com/whyringcentral…

My latest on nojitter -New Five9 CX Report Highlights Multifaceted AI Uses. #CX #CCaaS #CustomerService nojitter.com/contact-center… nojitter.com/contact-center…

AI can be used for good - or not so good. Rubio impersonation campaign underscores broad risk of AI voice scams axios.com/2025/07/08/rub…

As I said when Grok was first introduced - it was trained on X, which became a cesspool of hate, so of course Grok is going to be racist, anti-Semitic, and horrible. wired.com/story/grok-ant…

Another "AI isn't ready for prime time" article - pressdemocrat.com/article/news/c…

Hope you can join at 1 PT, 4 ET

When the #contactcenter #CCaaS industry and politics mix, it's not always a good outcome. #CX nytimes.com/2025/07/11/cli…

Sometimes you're not the subject matter expert - and that's okay. I reached out to the brightest minds in contact center and Microsoft Teams for this one. Read: cloudrevolution.com/dynamics-365-c…

The nicest CEO in the industry Eric S. Yuan kicks off #ZoomPerspectives25 - Zoom's goal is to provide an AI-first platform, Digital assistants, and eventually digital twins. #ucoms #collaboration #CX

When To Use Dynamics 365 Contact Center (Vs Third Party) by Dominic Kent #CCaaS #CX cloudrevolution.com/dynamics-365-c…

72% of consumers are open to AI-powered #CX, and businesses are taking note. The new Five9 Business Leaders CX Report, featured in nojitter by Blair Pleasant, shows how organizations are using #AI across the journey, from agent assist to analytics. #TheNewCX nojitter.com/contact-center…

Who's canceling Paramount +? We'll have to forego Star Trek for a greater good.

72% of consumers are open to AI-powered #CX, and businesses are taking note. The new Five9 Business Leaders CX Report, featured in nojitter by Blair Pleasant, shows how organizations are using #AI across the journey, from agent assist to analytics. #TheNewCX nojitter.com/contact-center…

I absolutely love this: gocomics.com/pearlsbeforesw…

Zoom Perspectives 2025 – From Conversations to Completion. My takeaways from Zoom's recent analyst conference. #CX #CCaaS #ucoms #UCaaS #collaboration Biz Comm Strategies bcstrategies.com/post/zoom-pers…

As featured in nojitter, the latest Five9 Business Leaders #CX Report explores real-world #AI use cases and why 72% of consumers are open to AI-powered support. Read the full article by Blair Pleasant: bit.ly/458dP69 #TheNewCX #PowerOfMore

The Biz Comm Strategies take on the NiCE Cognigy acquisition announcement. Jon Arnold and I put our heads together for this one. #CX #CCaaS bcstrategies.com/post/nice-cogn…

Lots to talk about re the NiCE Cognigy acquisition announcement. watch what Jon Arnold, Kevin Kieller: UCaaS,Teams,AI,Copilot,Microsoft, and I have to say. #CX #CCaaS bcstrategies.com/post/blair-and…