Lumen A8. Visualizations surface this information. Make this a part of the “work environment” - customer journey maps, empathy sessions, dashboards, business metric readouts, videos, quotes. Give everyone visibility around the perception - and reality - of the #CX #LumenCX 3/3

A9: Advances in computing power, artificial intelligence, IoT and machine learning are enabling companies to speed the pace of growth. Leaders in their spaces will win if they harness data to create amazing customer experiences. #CXDay #CCXP #LumenCX #4IR

Q10. We’re going big Lumen Sivitz with a week-long celebration of our customers & employees who deliver amazing #CX and #EX globally. We have events with customers, Industry experts, demos, gamification & more Via a virtual conference platform. Super excited. #CXDay #CCXP #LumenCX

A10 You can do better than that my friend! Luke Williams

Thanks all of you for joining us. Great to chat with #CXPros. Happy CX Day! #CXDay #CCXP #LumenCX #LumenCX

Just finished our kick-off call for #CXDay2020. We're excited to celebrate with a whole week of informative and exciting sessions. #LumenCX

At @Lumentecho, we are committed to a human-first approach to tech. LaurindaPang shares how we have transformed to supply digital solutions to support our client’s data needs. #LumenCX bddy.me/3jEHb31 #cXDay bit.ly/2GnfQUQ

Thanks IBM and Justin Ablett for your amazing support of CX Week #CXDay2020 #LumenCX. Great conversation about how to create compelling digital experiences with real business outcomes.

Great session highlighting the value of fielding customer research fast UserTesting platform. Lots of good learnings at Lumen CX Week where we are celebrating developing customer-led experiences. #LumenCX #CXDay2020

Thank you Qualtrics James H. Killian, Ph.D. Geoff Ho for the very insightful views on EX from a team that has been there done that! Looking forward to learn more about how you crack the code on Inclusion testing #CXDay2020 #lumenCX

.Nick Mehta, CEO of Gainsight, was the keynote speaker for the Lumen #CXWeek celebration. He shared his insights about the Customer Success business model is how we execute to drive #cx. #LumenCX #CXDay2020

Thanks to Andy Macmillan for the opportunity to chat about our shared passion for deriving Human Insights UserTesting as a guide for CX Culture Change at #HiWorld20 #CX Andy MacMillan

Good not agree more with these insights #HiWorld20 #CX

Looking forward to our first #Lumen Customer Advisory Board insights- these Industry leaders help us improve #cx and drive our platform #innovation

Time for change USA Gymnastics Karolyi, Nassar, and now this with Simone Biles Clearly a history of not taking care of our national treasure athletes physically or emotionally over decades. It’s time to step up and be accountable.

We all know what it’s like to be a customer, but only a proud few know what it’s like to build the customer experience. We greatly appreciate the professionals who continue to listen and take action to provide amazing customer experiences. Happy #CXDay from all of us at Lumen!

Celebrating CX Day Lumen and really digging into Empathy- a key element of a worldclass experience #CXDay2021 blog.lumen.com/empathy-the-ke…

Thank you to Mallory Weggemann for speaking with our Chief Diversity Officer India Sylvester #CXDay, your story is so inspirational, particularly as we look to embrace empathy, inclusion and belonging #lumentechnologies #customerexperience #GlobalDiversityAwareness month