As a... – website visitor I want to... – visit the FAQ page so that... – I can read answers to a bunch of stupid questions that nobody has ever asked, littered with SEO keywords, that Barry from the marketing department insists is helping drive organic traffic

which couple are you 1️⃣2️⃣3️⃣4️⃣

This is an classic example (from 2005) of policy and service delivery not being joined up. I love the total disbelief from Blair when he realises what’s really been happening #servicedesign

What's it called when a product manager gets really excited after watching just one user research session?

Props to the Apply for Teacher Training teams for improving how references work dfedigital.blog.gov.uk/2022/12/14/imp… This wouldn't have been possible 3 years ago 👀 but now it is – horray for digital transformation!

Serves me right for choosing something other than "Mr" or "Mrs" when signing up for a new account...

Great step by step guide on how to create an accessible autocomplete by the amazing @alex_tea tpximpact.com/knowledge/blog…

I've put together my first YouTube video, covering all the ControlNet models with examples of their outputs. All those models can be hard to get your head around. Hoping this will be useful for folks just starting. youtube.com/watch?v=GVCZHC…

From a DM, just in case anyone else needs to hear this.

Just sneaking in at the end of #servicesweek , my 2023 version of Service Assessment bingo vickyteinaki.com/blog/service-a… - thanks Anne Ramsden Pete Bates Simon Everest @mr_stephenhill Tom Dolan Debbie Blanchard for suggestions even if I couldn't fit them all in!

New favourite hobby: getting Chat GPT to rewrite long, confusing letters and make them shorter, more contextual and action-oriented, so that I have more confidence that I've understood them properly.

kateobriendesigns.com/on-kates-plate… (via the @ContentDesignLN newsletter)

A really nice write-up from the GOV.UK Pay team about how they performance-tested their new webhooks mechanism gds.blog.gov.uk/2023/07/11/per…