Ben Meredith (@benunc) 's Twitter Profile
Ben Meredith

@benunc

Director of Customer Service & Support @stellarwp

I'll teach you how to do (and train) tech support that doesn't suck.

buildsustainablesupport.com

ID: 14200317

linkhttps://www.buildsustainablesupport.com calendar_today23-03-2008 02:47:42

15,15K Tweet

2,2K Takipçi

903 Takip Edilen

Ben Meredith (@benunc) 's Twitter Profile Photo

For a piece of technology that calls me "absolutely right" so often, you'd think that my little code idiot AI bot would, um, listen to me better.

Ben Meredith (@benunc) 's Twitter Profile Photo

If you *think* the nice thing, say it. If you *say* the grumpy thing, apologize for it. Thank you for attending my diary entry for the day.

Ben Meredith (@benunc) 's Twitter Profile Photo

I had three stated goals for the week during family prayer time on Sunday: 1. Finish the audiobook of "Surprised by Hope" (NT Wright). 2. Get to 900,000 points (was at 600,000+) on my scripture memory app. 3. 4 days of tricep dip/pullup workouts. I accomplished #1. I am

Ben Meredith (@benunc) 's Twitter Profile Photo

Y'all Cursor said I'm absolutely right, and I'm going to milk this high for the next 5 minutes until it apologies for not listening to my absolute rules.

Ben Meredith (@benunc) 's Twitter Profile Photo

The best teachable moments for a team are when their leader can call out their own failure in helpful ways. Ask me how I know.

Ben Meredith (@benunc) 's Twitter Profile Photo

Before LLMs, I had the dev chops to get myself very stuck and need help. Since LLMs, when I get stuck, I can feed it the errors and 90% of the time I get unstuck. It's still very contingent on my own understanding of what's happening, but LLMs are pretty darn good at

Ben Meredith (@benunc) 's Twitter Profile Photo

Line I just typed in a support ticket: If they can't update to a standard (TLS 1.2) introduced when George W Bush was in office and "The Dark Knight" was still in theaters, perhaps I'd find a better host. 😆

Ben Meredith (@benunc) 's Twitter Profile Photo

People who step in with a great attitude in crappy situations are my favorite type of people. It's a great reminder to be less affected by my circumstances. Only I get to set my mind where it gets set.

Ben Meredith (@benunc) 's Twitter Profile Photo

It's remarkable how many policies at some companies seem to be built on the premise that the customer needs to be livid before they can get any real help. Have we considered just, treating customers how we would want to be treated? Just spitballing, here.

Ben Meredith (@benunc) 's Twitter Profile Photo

All the most-valid reasons people have given me for not doing my diet are centered around it being unsustainable. "but when you come off of that diet it's gonna..." 17 months in. The closest I've come to a cheat day is eating too many pecans, with their carbs. I'll let you know

Ben Meredith (@benunc) 's Twitter Profile Photo

How to go vegan: (9000 words about all the things you have to be careful to do to not literally die) How to go carnivore: Eat beef until you are full. Drink water with electrolytes. Eat again when you're hungry. (9000 words about all the ways you'll feel better)

Ben Meredith (@benunc) 's Twitter Profile Photo

Goals for the week: - Get all the way to Verse 30 of Philippians 1 from memory - 6 days of new stretching routine - 15 five-star reviews across all brands at work - Rehab my foot to be able to walk with no boot by Friday - Write one song

Ben Meredith (@benunc) 's Twitter Profile Photo

The entire statin industry (roughly $15 billion/annually if we believe the lowest numbers...) HAS to be very concerned that RFK just sat on a stage and said that he eats a "mainly carnivore" diet. They'd run out of customers by Q1 2026 if we all just switched. Quick, come up

Ben Meredith (@benunc) 's Twitter Profile Photo

Got the first royalty check from my book today, and can confirm, this is a great feeling not because it's some huge amount, but because it signals that I added value to lots of lives. Please clap.