If you don't solve that problem, then this transformation will just become another in a long list of half hearted transformations waiting for the next half hearted transformation to start

New blog post. For whoever needs to hear this... You are not your work. If you come to a point where your work doesn’t feel valued, appreciated, listened to, or doesn’t have the impact you hoped it would, then that’s on the work. hollidazed.co.uk/2021/02/26/the…

I can’t remember the last call with more than one person where I haven’t been spoken over... is this a me thing?

When did discoveries become focused on proving a thing rather than discovering things?

What happened to Sarah Everard has hit home hard for so many women because we make the calculations she did every day too. We take the longer, better-lit route, push the fear aside for the voice that says ‘don't be daft, you've every right to walk home alone at night and be safe’

Said a sad goodbye to this MacBook and all my stickers today... 🧡

Service design is often too theoretical and too broad in scope (or lacking focus) which means teams struggle to get anything done or grasp the benefits. Product design with a user centred approach often wins out as an approach because it’s more defined with clearer constraints

This! A million times this.

@StevenBorthwic3 James Buller 100% this. If you're working in the right way, a service assessment takes very little prep. You just turn up and talk about what you're doing!

Designers as alchemists turning rage into considered questions or practical recommendations

As a... – customer calling support I want to... – hear a message directing me to the website, where most queries are answered So that... – I can continue to hold to get an answer to my query, which is not available on the website

Want to know the secret to becoming a better designer? It’s not reading an article or every book you can get your hands on. It’s not even watching tutorials or taking courses... It’s actually designing AND getting feedback. That’s the secret sauce to improvement.

Morality is doing what's right, no matter what you're told. Obedience is doing what you're told, no matter what's right.

Don’t stop asking What customer problem is this solving? until the team truly understands the problem. That’s how we deliver the best products and services. playbook.uie.com/blog/what-cust…

If you think amazon customers and vulnerable citizens receiving benefits have the same needs, you do not understand your users.

Point proven. 😂

A win that generations of Geordies have been waiting for. To celebrate, we are giving you the chance to win a signed @nufc shirt. ✍️ All you have to do is like, share and follow us to be in with a chance of winning 🤞 Winner will be announced this Friday (21st).