Unlock the secret to skyrocketing sales with our latest blog! 📈🔑 Dive into the world of personalised follow-up strategies and watch your business thrive. tinyurl.com/2p9ean4t #SalesSuccess #FollowUpMatters

Personalisation is king! 👑 91% of consumers prefer brands that tailor their offers - that's almost everybody! Are you personalising your customer's experience? #Personalisation #CustomerExperience #MarketingInsights

SLAs build trust & value: 1️⃣ Regular training & role-play. 2️⃣ QContact alerts & dashboards. 3️⃣ Rank tasks by SLA levels. 4️⃣ Proactive communication. 5️⃣ Post-breach analysis. 🚀 New SLA feature now live & free for users! More on QContact? Link below. #SLA #CX #CCaaS

Discover the power of #EmotionalIntelligence in business! From design thinking to brand loyalty, EI is changing the game. Dive into our latest blog to find out how: tinyurl.com/cx9dbbsc #BusinessTrends #CustomerFirst

Did you know that a well-structured IVR system can slash customer service costs by a whopping 30%? 📞 That's not just efficiency; it's smart business! 🧠 Ensure your IVR is both cost-effective and customer-friendly! 📌 Find out more here: qcontact.com

Boost customer interactions with focused coaching! 🎯 1️⃣ One topic/session. 2️⃣ All-inclusive coaching. 3️⃣ Timely feedback. 4️⃣ Clear action roadmaps. 5️⃣ Diverse coaching techniques. Level up your team and CX! 📈 #CoachingExcellence #TeamGrowth #CXEnhancement #CallCentre

Don't let customer queries spook you; handle them with ghostly precision and experience support that’s so seamless, it feels like it’s coming from the afterlife. Wishing everyone a spooktacular Halloween! 🌙👻🕸️ #OmnichannelCRM #OmnichannelSupport #AICommunicationTools #CCaaS

A fresh chapter for QContact. We’re excited to share the new QContact with you — a cleaner look, a refreshed website, a faster and more intuitive interface, and an expanded suite of AI tools that make everyday work easier for teams and better for customers.

Vendors are realising CCaaS works better with CRM, we’ve known from day one. QContact’s built-in CRM powers true omnichannel (incl. WhatsApp Calling), AI, automation, reporting & WFM, all for one flat price. Stop stitching systems. Start scaling. 💬 #CCaaS #CRM

If a regulator asked for every call you’ve taken this year… could you find it in seconds? With QContact, you can. ✅ Compliant call recording ✅ Instant search ✅ Full audit trails When the regulator calls, you’re ready. #CX #Compliance #ContactCentre

What’s the hidden risk of sharing a phone number? Harassment. Data breaches. Fraud. Read our latest blog: The Hidden Risks of Unmasked Numbers (and How to Fix Them) loom.ly/VfE8QBc #CustomerPrivacy #CX #ContactCentre #DataSecurity #QContact

If every new channel = a new conversation, you don’t have CX. You have churn. Unify it. Or lose them. #CX #Omnichannel #CustomerExperience

Google says 14% error rate is “good enough” for calls. QContact just hit 6.05% WER (58% more accurate). 🔹 20+ languages 🔹 GDPR-safe 🔹 Free for every customer Accuracy isn’t optional. It’s everything. 🔗 loom.ly/3zFxwkw CallCentre #SpeechRecognition #AI #CX

Why are you still paying more for less features? Other vendors: “Here’s the base package… oh, you want QA? AI? Another channel? That’s extra.” QContact: One flat fee. Every feature included. Business growth without the punishment. #CX #CCaaS #CustomerExperience

2025 and companies still treat “pass the buck” as customer service. Instead of owning an issue, customers get told “please forward this email…” 👀 That resets context, kills ownership, and frustrates further. Fix? Own it, forward it, add value. #CX #CustomerExperience