Hi Kelly, Sorry about this. Please DM us now with your order number,email address and post code as I've followed you. You will be able to DM us now.Thanks Asish

Hi Rachaelle, Sorry about this! Please DM your order number, email address and post code and I'll get this sorted for you! Thanks.

Expecting a Collect From Store order but haven’t had an update? Your chosen delivery store will be able to tell you if it’s arrived. Click here to find contact details for your chosen store: bit.ly/2s9ii9e

Just so you know, there is currently a delay in sending out order confirmation emails once you've placed your order. We're working hard to fix this and you will receive your email shortly.

Only received part of your order? You might find this useful: bit.ly/2nSmw0y

We’re making some changes to our delivery service. From 22nd Feb to 26th Feb Express delivery, Express CFS and MyHermes ParcelShop will not be available while we carry out these changes. Please bear with us while we make this a much better service for you in the future.

Looking for an item of stock? You can use our handy 'check stores' feature which can be found on all of our product pages. Type in your location or post code to see which stores nearby have your item in stock.

Paying with a Gift Card? Keep hold of it in case you need to return anything from your order.

Your delivery may take a little longer over Easter as parcels cannot be delivered between Good Friday and Easter Monday. Your expected delivery date will be shown at checkout. Check the tracking of your parcel for updates.