The most unfriendly customer service phrase? "You will need to…".Why do communications company struggle to communicate in an effective way?

A decade on, RM continues to grow…but is our culture changing fast enough? bit.ly/NFxiNE

Olympic fears continue to impact inbound tourism across the UK. news.sky.com/home/TOPSTORIE… #Olympics2012

Mixed performance for London over the Jubilee weekend. #jubilee #london e-tid.com/economy-hotels…

One of our clients is looking for a #Cluster RM. Would suit a single unit RM looking for first cluster role. Based in Surrey. Interest…

I've registered for World Travel Market 2012 via bit.ly/KRMfLE #WTM2012 World Travel Market (WTM) London bit.ly/KRMfLE #WTM2012 via World Travel Market (WTM) London

Interesting update from OFT regarding their enquiry into hotel price fixing. caterersearch.com/Articles/31/07…

Advanced Revenue Management Workshop 6-7 December, 2012. Now booking! Please contact me for more details. See you the…lnkd.in/h9qAwh

Yet another reason why I will be avoiding Starbucks lnkd.in/md8EDU

The new FREE #hotel #website by Wordpress is a great solution for any small Hotel, #B&B or #GuestHouse! ow.ly/kmj0c

60 second revenue management tips from TotalRevenueSolution Solutions #revenue #hotels totalrevenuesolutions.com/#/60-second-ti…

One of our clients currently recruiting for a senior revenue position. #revenue #recruitment sagacareers.co.uk/job-search/det…

How I Became Unfit for the Corporate World lnkd.in/ErX6pk

Revenue managers embrace mobile marketing bit.ly/19vKcI7

Looking for Revenue Manager for East Midlands hotel. Salary c£30k. Ideal first revenue role, strong reservations background. #hoteljob

Hotels Faced with New Challenges as Average Guest Age Drops lnkd.in/dGTm83c

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A new "worst ever customer service" example courtesy of #londonmidland.

Novotel Blackfriars London - can't recommend it enough as a venue for meetings or training . Great couple of days in a superb hotel with g…

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