Tom Kerwin
@tom_d_kerwin
Author of Innovation Tactics, creator of Pivot Triggers, Technique Fetishist. Into Adaptive Sense-Making and Lindy Hop. Trying to draw the rest of the damn owl.
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http://tomkerwin.com 13-02-2009 13:33:42
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Those accustomed to authoritarianism will find evolutionary systems very difficult to tolerate. - Charles Lambdin
Michael Porter talks about "causal ambiguity". He's got it wrong. It's most not ambiguity about what the cause is. It's non-causal! There *isn't* a root cause to be ambiguous about! (I've been reviewing notes from a chat with JP Castlin)
"How Capable Leaders Navigate Uncertainty and Ambiguity" buff.ly/49Fb6BQ John Cutler interviews Tom Kerwin
Conversational programming takes another step forward, Simon Wardley ?!
Speaker announcement! 📢 Please welcome to the UX London day-one lineup - Tom Kerwin! 👏 Tom is also giving a workshop on day two and again on day three. Learn more about Tom here - 2024.uxlondon.com/speakers/tom-k… 🔗 #uxresearch #ux #event #conference
You truly are spoiled for choice with our day two product design workshops from Tom Kerwin, Serena Verdenicci, Ben Sauer & Brad Frost. Some of our workshops span multiple days, do check the schedule & plan your day accordingly. Tickets + schedule here - 2024.uxlondon.com 🎟
Measuring customer experience with NPS is about as useful as measuring our window by asking everyone who’s visited our house in the past 6 months how they felt about the quality of light in the house on a scale of 0-10. Lies, damn lies, and metrics: triggerstrategy.substack.com/p/lies-damn-li…