Stephanie Thum, Ph.D., CCXP (@stephaniethum) 's Twitter Profile
Stephanie Thum, Ph.D., CCXP

@stephaniethum

Commissioned author @Sage_Publishing. Adjunct B-school faculty @IndianaTech. Founder @PracticalCX®. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine.

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linkhttps://www.researchgate.net/profile/Stephanie-Thum calendar_today19-02-2009 22:08:34

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Stephanie Thum, Ph.D., CCXP (@stephaniethum) 's Twitter Profile Photo
Stephanie Thum, Ph.D., CCXP
@stephaniethum

6 months ago

There’s a very fine line between expecting employees to be resilient in challenging times vs. expecting them to absorb a toxic culture. Be careful with the tipping point. #leadership