Thank you The Customer Success Newsletter for featuring my thesis.

Mogu Mogu juice is becoming the new sensation in India. D2C Insider

This was circulated today in our family group. Lolzz! Can't wait to see more 'community focused Shark Tank'. Kudos to #SharkTankIndia for normalising Risk Taking. Reminds me of Blume report on Indus valley which mentioned that everyone in India is a VC.

Paul Graham to founders: Be hard to kill.

I fail to understand SaaS sale cycle. Aren't you just losing your customer in setting up multiple 5-10 mins calls with different people instead of creating aha moment. I understand Lead Qualification but a simple linkedin search can solve for this! Am i missing something here?

Thanks Vitally, portfolio company of a16z for publishing my investment thesis on Customer success. vitally.io/post/investing…

Read this somewhere today: Return to the past only accentuates our limitations and undermines confidence. It encourages risk aversion and prevents exploitation of new opportunities. It's key to learn from your mistakes, but equally important to not let history define future.

Playing to win is so important, then just playing for heck of it! Even though it is common sense but it is surprising how it is not so common. You win when you control and win in all parts of equation. Not winning the part of it, but the whole equation! That is complete input!

How do you know if a social app will be a "hit?" Predicting what goes mainstream - and what stalls out - might seem random. But after years of leading growth Snap Inc. & investing in consumer social at a16z, I've found early signs of huge products 👇

Majority of India has Vitamin D and B12 deficiency! So much for being Vegetarians! ☹️

Well played, Elon Musk!

Good to be back to this beauty! #kelloggreunion

AutoGPT has ability to take self/ auto prompts, making them autonomous thinkers and task executors. Any thoughts on how can AutoGPT help in Wealth management/Fintech for consumers? #AI #ChatGPT #fintech

This is masterclass on influencer marketing!

Jio and Airtel compete to bring home broadband speeds to Rs 200. This could have a similar impact as Jio's affordable 4G data did for Indian app users. Cheaper laptops need to be coupled with this initiative, giving a significant boost to edtech/coding, not scalable on phones.

Delighted to see so many women entrepreneurs selling home made stuff such as Cakes, Hummus, Pickles in nearby areas through Mygate app. Probably indicates the need for @shef.com for India

The battle between every startup and the incumbent comes down to whether the startup gets distribution before the incumbent gets innovation. Case in point genAI where incumbents themselves are innovating at the speed of light!

There are 3 generations in India:- 1. Those who pay for convenience and buy from Swiggy, Bigbasket 2. Those who don't pay for convenience and buy from nearby grocery shop 3. Those who will take up inconvenience to save money and buy from sarojni nagar, Chandni Chownk, crawford