If you’re a white guy in meetings and the only people agreeing with you are white guys, check yourself. If you’re a white guy in a leadership position and the only people you go to for advice or to bounce ideas off, are white guys, check yourself.

“A customer should never have to give the same information more than once.” Kat Warboys #customerconnect21

Who is IKEA’s biggest competitor? My guess is Kmart #CustomerConnect21 Alice Almeida

Wonder how many kids are using the happy customer stand as a game 🙂😐☹️ #CustomerConnect21

Valuing employees and helping them understand their value. Yes please. #CustomerConnect21 #cxtrack

Do the right thing, not the easy thing. Lots of great tips from Leisa Reichelt leading the Insights team at Atlassian. #CustomerConnect21 reduce defensiveness, be clear in an emphathetic way, be persistent.

Great story on how the Endeavour Group uses HCD to guide it’s test and learn approach to continuous improvement. Meanwhile, this spider came to say hello. #CustomerConnect21 #HCD #CX

The day I contributed to the statistics 😷

This almost bought a tear to my eye. Thank you 🙏🏻🥹

Teams is Microsoft’s way of reminding us how important it is to invest in UX .

Whoop!

👏🏼 Service NSW aiming to service NSW not service some of NSW. #FSTGovNSW

Lovely to be part of a great discussion last night on Google Analytics 4. Get up to speed with what the changes are from Universal Analytics and hear from experts about what their experience on rollout has been like so far. Pretty amazing content for free.

Edith, Olga, Heidi and Chantelle on our panel on self advocacy. #dawsydney

Getting ready to talk about GA4 for the Sydney Content Strategy community Syd Content Strategy thanks Elle Geraghty Content Strategy for making this happen!

⁦Oanh Trinh⁩ and ⁦Louder⁩ gifted ⁦Syd Content Strategy⁩ participants a beautiful Leuchtturm1917 notebook on Monday night. Thanks so much!!!!

Here is a snapshot of the old vs new GA4 Reporting API limits.

Obituary of Universal Analytics? #dawsydney

Tip of the night #dawsydney Work with your HR team to make GA4 training mandatory