Customer Success is evolving—from reactive support to proactive growth engine. So why are we still staffing it with farmers when what we really need are hunters? reactiondata.com/reaction-artic…

Dave delves into new advanced camera and drone technology that will help protect and ensure security of US ports of entry, ships, borders, etc. youtu.be/QAs_wEJkLiw

Ignoring your customers isn’t just risky—it’s expensive. CEOs, it’s time to listen up. reactiondata.com/reaction-artic…

Dave talks about new drone and camera tech his company is developing that can help anyone from military personnel to extreme sports athletes. youtu.be/r_JdlOsVIqM

Your follow-up gap is quietly killing customer relationships far more than bad data ever could. Speed and acknowledgment beat perfection every time. reactiondata.com/reaction-artic…

Rusty Atkinson joins Jeremy for episode 24 of the OverReaction podcast youtu.be/SlNF5MKfz1Q

Most teams have plenty of data, they just don’t have a process that turns it into insight. Our latest article highlights that... reactiondata.com/reaction-artic…

Rusty and Jeremy discuss some very funny, ironic, and even hypocritical things going on with AI right now. youtu.be/diaJRhKvx1U

Rusty discusses why ethical leaders bring a true competitive advantage to the companies they work for. He calls it the integrity edge. youtu.be/QesfHFvkfPU

Rusty reveals some critical leadership best practices including a key strategy of making “your problem my priority”. youtu.be/8K9dEy6Vqp8

Discover how AI's increasing role in customer experience can lead to lost human connection and deteriorating customer relationships in our latest article: reactiondata.com/reaction-artic…

Mary Womack joins Jeremy for episode 25 of the OverReaction podcast. Mary is a Federal Health IT strategist and the author of "Mission Meets Tech," a LinkedIn newsletter exploring the intersection of defense, digital health, and innovation. youtu.be/tfDuWcFc12Q

The most accurate ideal customer profile is built by analyzing your happiest existing customers, not by guessing which prospects might convert. Read our latest article to find out more... reactiondata.com/reaction-artic…

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In this clip, Mary discusses federal health IT progress, primarily HHS's shift from siloed to shared data ecosystems and important FDA acquisition reforms under Dr. Barclay Butler. youtu.be/mv7Z1sPkqHc

In this segment, Mary discusses integrating commercial tech expertise into the government ecosystem, particularly the role of Silicon Valley outsiders. youtu.be/zTIsk00xezQ

Mary discusses RockITdata’s innovative culture, trust-based values, and focus on delivering faster, more cost-effective solutions for government clients. youtu.be/N4kDq2yhkqE

Kevin Barnes is this week’s guest on the podcast. Kevin is a healthcare M&A maestro and an expert in corporate development. reactiondata.com/podcast/episod…

With ViVE kicking off in late February and HIMSS in March, the calendar is packed for healthcare innovators in Q1. Reaction Data's recent poll captures real sentiment on attendance intentions. See the results here: reactiondata.com/reaction-artic…

If your CX program feels stuck on dashboards and surveys without real change… this one's for you. Moving beyond tools to guided, outcome-focused customer relationships. reactiondata.com/reaction-artic…