Our highly participative 2-day #TraintheTrainer course, will show you how to plan and structure your #training, and how to deliver it in a way that guarantees success. Full details and booking for our next course can be found at bit.ly/KTTrain. KentInvictaChamber #skills

Everybody recognises that #training and #coaching are important. However, where many businesses seem to fall down is measuring the outcomes of their training, and evidencing the progress that’s been made. KentInvictaChamber #kentbusiness #skills Read more: kenttrainers.co.uk/2023/11/23/how…

Whether it’s a spat between staff or an angry customer, nobody comes out of such an argument intact. In this latest article, we look at why workplace #confrontation happen, the impact, and how to handle these tricky situations. #skills Read more: bit.ly/3z8SmuX

A growing skills shortage is affecting an increasingly broad swathe of businesses. As they struggle to get people into their industries, Is the skills shortage driving down hiring standards? Read more: bit.ly/3NPLObO #skills #hiring #kentbusiness KentInvictaChamber

We’re thrilled to announce that we have won the Feefo 2024 Platinum Trusted Service Award for excellence in customer service for three years running! We’d like to thank all our customers for sharing their feedback and ratings on Feefo #FeefoTrusted #kentbusiness #kent

Nobody wants to get bogged down in labyrinthine processes. As a #business grows, the #processes it uses are adapted to be as effective and agile as possible, and not simply scaled up along with it. Want to learn more? Read the latest blog - bit.ly/3T1Mf4B #skills

Book your place on our popular 'Introduction to First Line Management' #trainingcourse on 4th June Tudor Park Marriott Hotel & Country Club For new supervisors, managers & team leaders. Step up from your current role on our practical & challenging course. Book here bit.ly/3lKo7Rx #kentbusiness

Even if you have a solid grasp on how to use #MSExcel, you’re likely missing out on tricks and tips that could elevate your #productivity & #skills Join us on 19th June for our forthcoming #trainingcourse Click for more information and to book - bit.ly/4bzyS30

How can we improve presentation skills in the workplace? Harnessing the talents of younger employees means developing better presentation skills—helping them to sell themselves, communicate their ideas, and engage with colleagues. Read the blog here - bit.ly/3NlhmFy

With the bravado of Trump now bleeding into leadership at large, is this a genuine change in how leaders will conduct themselves? Is this a kind of regression to an older style of leadership, and will it stick around? Read the blog here 👉 kenttrainers.co.uk/2025/02/27/doe… #Leadership

Customer service has evolved beyond traditional phone calls and in-person interactions. Here are a few things businesses can do to ensure that their service teams can handle the unique challenges of digital communication and interactions. Read more here 👉 kenttrainers.co.uk/2025/04/10/how…

Questions are now being about the extent to which workplaces have a need—or responsibility—to do anything about Mental Health. Is the problem of #mentalhealth impacting on work overblown, and do initiatives to improve it actually help? Read more here 👉kenttrainers.co.uk/2025/04/24/doe…

We often frame digital literacy as an issue for older people, yet a shortage of digital skills is increasingly striking across the spectrum. Is the AI apocalypse really coming, or is this an opportunity to bring new benefits to employers? Read more here 👉kenttrainers.co.uk/2025/05/01/why…

#Leadership is about staying anchored—and surviving the #decisions that try to drag you down. Yet for all those visionary #business leaders who have managed to talk their way to the top, far fewer have been able to stay there. Read the full article here - kenttrainers.co.uk/2025/05/22/the…