Best decision of 2019: Joining Sprinklr! :-) Sprinklr announced that we've raised $200 million at a $2.7 billion valuation. 🎉 This investment will strengthen our position as the pioneer of a new class of enterprise software purpose-built for #CXM. ms.spr.ly/6012TtMTO

Millennials and Gen-Z make up more than half of the world’s population, and they’re already using social media to send billions of messages. Read 3 ways your brand can double down on a modern-channels-first model, and build a framework for a global crisis. ms.spr.ly/6019TtNxJ

CX and care: Want to know how to use AI to pro-actively build value? On Oct 8, join one of the world’s most savvy digital advisors (@WiproDigital), trailblazers from Philips Hue Signify & one of Sprinklr’s creative consultants to learn how: ms.spr.ly/6019TvNNB

Excited to hear Sprinklr's customer, Vikram Krishna (EVP of Marketing & CX) at Emirates NBD speak at #ForrCX, 10.35CET. Vikram will share why & how the bank focuses on Culture, Crisis Mgmt, Connections, Content & Compliance to consistently deliver exceptional #CX #Innovation

Excited to hear my colleague Irfan Verjee speak at #ForrCX in 50 mins at 12.05 GMT / 13.05 CET. Irfan's incredible business insights are not to be missed. #CX #datainsights

In loving memory of Greg Brown - for his daughter. Farewell my friend, forever loved, never forgotten. uk.gofundme.com/f/in-loving-me…

How can you go the extra mile for your customers? Unite your marketing & CX teams with shared insights & sustained collaboration. Read more in The Drum to learn how a CXM platform like Sprinklr can help you reduce support costs and boost your #CSAT scores ms.spr.ly/6017V1hfP

There's been an outpour of #StopAsianHate posts - with 3.5M+ mentions just in the last 3 days. I can't begin to describe the pain, suffering, and fear that we've been experiencing as a community but I CAN be hopeful for change and for creating a better world together. Thank you.

What are the best practices that drive excellence in customer care on Twitter? Download Sprinklr free report via The Drum to get a data-driven picture of what care excellence looks like: ms.spr.ly/6016VwYZK #CustomerService #CustomerExperience

Important post: Help for India. With shortages of oxygen, hospital beds & medicine, colleagues have created a dashboard combining all related social data: All the info/leads for oxygen, beds, medicine by city, state, country lnkd.in/gaFGvFE #IndiaFightsCOVID19 #India

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As an #Olympics superfan, this is right up my street!

Have you been watching the #Tokyo2020 Olympics? Our team of Olympic superfans has created a real-time, interactive display to capture the top conversations from all over the world. Check out which sports are getting the most mentions 🏅 ms.spr.ly/6009nWYbT

In the first days of the #TokyoOlympics, our social analysis showed #Skateboarding – introduced this year – was nearly as popular as #Swimming, an event since 1896. It’s an example of how the traditions and prestige of the past have met modern trends ➡️ ms.spr.ly/6011nsc0Z

Today we celebrated my Mum's 82nd birthday, first time in 18 months we have enjoyed a meal together as a family. Massive thank you to the lady on the Waitrose & Partners checkout who said "the cake & candles are on us, enjoy this very special celebration with your Mum". Nice one Waitrose.

Hello Collinson, supposed to be leaving for my flight, where is my, now very late, pre-flight RT-PCR result? I cannot book alternative option to resolve, as my destination only accepts RT-PCR, so if you don't provide the promised service, my whole trip is out the window.

Nearly 60 hrs since my "48-hour" PCR test Collinson, changed to later flight, still no test result, no email updates, no response to 2 escalations. Cannot switch to rapid test; destination requires RT-PCR. Can you tell your customers what is going on? #pcrtest #CovidTesting

"Shift to buying process from selling to be customer obsessed, using psychology and intelligence." Yousuf Dashqooni from wasl discusses what is (and is not) the way forward for #martech #vmf #Dubai

Really bad customer service O2, going round in circles with your multi channel approach (web, voice rec, sms, ivr) and got put through to the wrong team, the opposite of what I needed. Throwing all channels to your customers at once is not 'omni channel', its just chaotic!