Check out our latest Conversations with Clients #blog post feat. Byron Fernandez of TDCX. Learn how #WAH figures into TDCX's current and future plans, and gain insight into how the company has adjusted to #COVID19. #CX #contactcenter #WFH Read more: lnkd.in/ey9XrQb

The penalty shootout in football is the essence of performing under pressure. I spent 5 years of my life studying the Psychology of this event. Here's what I learned, which can also help understanding it in the current Euros/Copa America. Thread based on 10 of our studies. (1/13)

🥇🥈🥈🥈 Duncan Scott 🥇🥈 Katie Archibald 🥇 Kathleen Dawson 🥈🥉 Jack Carlin 🥈 Angus Groom 🥈 Harry Leask 🥈 Neah Evans 🥈 Laura Muir 🥈 Anna Burnet 🥉 Sarah Robertson 🥉 Josh Kerr 🏴󠁧󠁢󠁳󠁣󠁴󠁿 11 Scots on Team GB are coming home with medals!

This is disgraceful. This study shows that 36 percent of call centre agents have been threatened with violence and it also shows that 21 percent of female call centre agents have been sexually harassed by customers lnkd.in/gXmPZpq2

According to Everise (one of the new contact centre outsourcers, with operations around the world), it conducts psychographic hiring, which means it tries to hire people who are the right fit and bases its decisions on their skill…lnkd.in/gM8Bg8je lnkd.in/g3---Jp2

According to a new report by Knowledge Executive, five African countries are positioned as maturing and emerging GBS/BPO locations: South Africa, Egypt, Nigeria, Rwanda and Botswana. lnkd.in/gQqiWYBS

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TDCX is the latest BPO to list publicly. well done on this big step, Laurent Junique and team. TDCX has certainly grown in the last 10 years and has a large global footprint now. lnkd.in/gcFwdrdj

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Bank of Montreal plans to raise its minimum wage for U.S. contact-centre employees to US$18 to combat increased competition for workers in a tight labour market. lnkd.in/gXGWE5HM

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Kyle Kennedy our COO and President, talks about COPC Inc. and how we keep evolving to support the contact center, BPO and customer contact industries globally with new CX and EX services. lnkd.in/g7ufcSD6

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I am looking forward to speaking at the upcoming Talkdesk and Contact Centre Association of Singapore event on Monday October 25th with Augustin du Payrat. lnkd.in/ejFpkH5b

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I am looking forward to sharing some of our findings at this webinar. lnkd.in/eRS4AQed

COPC Inc. will be running a webinar with Approved Technology Provider livepro where we will be looking at the importance of knowledge management in customer contact operations. lnkd.in/gek_Df_C

Bangladesh is looking to create 20,000 new BPO jobs in the next five years. lnkd.in/gtJ5G_Tn

Very honoured to be recognised by RANZCOG - O&G in this list 🙏🏻 Congrats to all awardees 👏🏻