Nine 5* star reviews in a row. Result of treating every guest like royalty. Number ten WILL happen this weekend. Jon Fairbairn AndyFr4ncis JS_Northeast

As promised 10th 5*star review in a row. Absolutely great weekend. team absolutely humming with energy and enthusiasm and this shows in our guest scores. #takeabow #teameffort JS_Northeast Jon Fairbairn AndyFr4ncis

Four newly minted blackbelts for Hartlepool Marina. Well done and thank you for all the hard work.. Shaun Rachel Sarah and Stan... Same result but absolutely unique stories of how you cared for guests Jon Fairbairn AndyFr4ncis JS_Northeast

Two of our black belts in operation! Offering a 'full service' welcome morning, noon and nights. The smallest of things can take up the most room in your heart Jon Fairbairn AndyFr4ncis JS_Northeast

#hotelheros. Jon Fairbairn JS_Northeast AndyFr4ncis Well-done to team members pictured who have went above and beyond this month for guests. We salute your hard work!

Absolutely natural receptionist. Great work Sarah Jon Fairbairn JS_Northeast

Great bit of work from Sarah.. Alongside her home made maps she has sourced an aerial view of hotel to aid guests finding their way around local area to #localhero JS_Northeast @Valerie_PI3R Jon Fairbairn

Hartlepool's Monkey gallery starting to take shape thanks to some budding artists. Jon Fairbairn AndyFr4ncis john hughes

Some suspiciously good 'kids' drawings for drawing completion.#dadcheating. It's all good tho and kids love learning about town history. JS_Northeast Jon Fairbairn AndyFr4ncis John English

What a privilege it is to be able to do this while we work.. Thank you to our teams across the UK for their unbelievable commitment to this special place.. Premier Inn hub by Premier Inn A Place Made By You WeAreSUGM Force For Good Great Ormond Street Hospital for Children x.com/werforceforgoo…

How fitting that we get this on the day our warriors are being honoured. Hope you're having a great day at the Shard. Well done Rachel and shaun. JS_Northeast AndyFr4ncis Jon Fairbairn simon ewins

Shout out to Rachel West who has traded in her yellow belt for a brand new red belt.. Well done Rachel. Great work Jon Fairbairn AndyFr4ncis JS_Northeast

#servicedelivered laundry mgmt session JS_Northeast AndyFr4ncis #intothedetail #rockstars brilliant session thanks @wcrow01 simon ewins

Thank you for kind comments. Receptionist Sarah was happy to be of service as she knows how loved the teddy was.. Hope to see you soon x Jon Fairbairn simon ewins AndyFr4ncis x.com/ellykbel/statu…

That’s perfect, great job Stockton.. x.com/stocktonwestpi…

Sweets words from a sweet lady. Great work from the team who helped a guest in distress. Amazing that she took the time to post this. #teameffort #pifamily - night and day reception + housekeeper mentioned recognised. Well done all Jon Fairbairn simon ewins AndyFr4ncis JS_Northeast

Another great result. Stan Sabey our gentleman night receptionist and true ambassador for the hotel and town NAILS red BELT with a head office compliment. Hats off, sir . Jon Fairbairn JS_Northeast AndyFr4ncis

Reverse wow from guest x. Nothing more powerful than helping to create lifelong memories by just being ourselves. Genuine beats flashy every time. Jon Fairbairn JS_Northeast AndyFr4ncis

Great bit of restaurant feedback for the guest obsessed Old West Quay Team and a pleasure to pass on 👏 Jon Fairbairn liam gladwin simon ewins WeAreSUGM JS_Northeast

Guests can't be wrong-great service score and two black belts for Rachel and Shaun and two more so close. Some great Bank Holiday activities planned to get them over the line. #teameffort