Forrester's CX Cast (@cx_cast) 's Twitter Profile
Forrester's CX Cast

@cx_cast

Forrester's CX Cast podcast features a pressing CX topic or hot-off-the-press research each week.
Cohosts: @SamSternjones and @JenniferWise

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linkhttp://cxcast.podomatic.com/ calendar_today18-01-2018 19:50:05

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James McQuivey (@jmcquivey) 's Twitter Profile Photo

Consistently impressed with what my colleagues are saying about the role of emotion in the customer journey. Emotion is the key to the customer relationship you hope to build! via @samsternjones forrester.com/report/How+Fir… (subscription)

Forrester's CX Cast (@cx_cast) 's Twitter Profile Photo

The CX Cast is now up to 126 episodes! Find them in your preferred podcasting software from iTunes to Spotify -- or through these quick links below. Happy listening! iTunes: goo.gl/UGJsP4 Spotify: goo.gl/pNQf76 Podomatic: goo.gl/Lc9eAB #CX #UX #EX

Forrester's CX Cast (@cx_cast) 's Twitter Profile Photo

As you head into the weekend - check out these fun dinner conversation topics! ...everyone spends their weekends talking about #CX and #EmployeeExperience, right? I know that I do... #CX #UX #Culture #CXCast x.com/forrester/stat…

Forrester's CX Cast (@cx_cast) 's Twitter Profile Photo

As we start the new year, Principal Analyst Ryan Hart a joins us to discuss #CX predictions for 2018, the trust crisis, and how companies can respond: podomatic.com/podcasts/cxcas… What's your prediction for 2018?

Forrester's CX Cast (@cx_cast) 's Twitter Profile Photo

How do you measure #CX? Our colleague Maxie Schmidt explains why #NPS isn’t the holy grail on the blog: forr.com/2BoEz2x Want to hear more about NPS on the podcast? Let us know!

How do  you measure #CX? Our colleague <a href="/maxieschmidt/">Maxie Schmidt</a> explains why #NPS isn’t the holy grail on the blog: forr.com/2BoEz2x  

Want to hear more about NPS on the podcast? Let us know!
Forrester's CX Cast (@cx_cast) 's Twitter Profile Photo

New episode of #CX Cast: Gauge Your CX Management Maturity! Listen as Rick Parrish joins us to discuss a methodical approach that companies can use to lead a successful #CustomerExperience Transformation. podomatic.com/podcasts/cxcas…

Forrester's CX Cast (@cx_cast) 's Twitter Profile Photo

If you liked episode 127 of Forrester's CX Cast and want to hear more from Rick Parrish -- he takes a deeper dive into the 6 key competencies of #customerexperience management in this webinar: forr.com/2AUq0nA

If you liked episode 127 of <a href="/CX_Cast/">Forrester's CX Cast</a> and want to hear more from <a href="/RickParrishGCX/">Rick Parrish</a> -- he takes a deeper dive into the 6 key competencies of #customerexperience management in this webinar: forr.com/2AUq0nA
Forrester's CX Cast (@cx_cast) 's Twitter Profile Photo

New episode out today where we explore the question: “Should companies organize around their customer journeys?” Listen as Joana van den Brink joins us to provide her POV and share examples of companies that have tried journey centricity. podomatic.com/podcasts/cxcas…