Consistently impressed with what my colleagues are saying about the role of emotion in the customer journey. Emotion is the key to the customer relationship you hope to build! via @samsternjones forrester.com/report/How+Fir… (subscription)

Hello Twitter! #myfirstTweet

The CX Cast is now up to 126 episodes! Find them in your preferred podcasting software from iTunes to Spotify -- or through these quick links below. Happy listening! iTunes: goo.gl/UGJsP4 Spotify: goo.gl/pNQf76 Podomatic: goo.gl/Lc9eAB #CX #UX #EX

As you head into the weekend - check out these fun dinner conversation topics! ...everyone spends their weekends talking about #CX and #EmployeeExperience, right? I know that I do... #CX #UX #Culture #CXCast x.com/forrester/stat…

As we start the new year, Principal Analyst Ryan Hart a joins us to discuss #CX predictions for 2018, the trust crisis, and how companies can respond: podomatic.com/podcasts/cxcas… What's your prediction for 2018?

How do you measure #CX? Our colleague Maxie Schmidt explains why #NPS isn’t the holy grail on the blog: forr.com/2BoEz2x Want to hear more about NPS on the podcast? Let us know!

New episode of #CX Cast: Gauge Your CX Management Maturity! Listen as Rick Parrish joins us to discuss a methodical approach that companies can use to lead a successful #CustomerExperience Transformation. podomatic.com/podcasts/cxcas…

If you liked episode 127 of Forrester's CX Cast and want to hear more from Rick Parrish -- he takes a deeper dive into the 6 key competencies of #customerexperience management in this webinar: forr.com/2AUq0nA

New episode out today where we explore the question: “Should companies organize around their customer journeys?” Listen as Joana van den Brink joins us to provide her POV and share examples of companies that have tried journey centricity. podomatic.com/podcasts/cxcas…