
Forrester's CX Cast
@cx_cast
Forrester's CX Cast podcast features a pressing CX topic or hot-off-the-press research each week.
Cohosts: @SamSternjones and @JenniferWise
ID: 954078461064302594
http://cxcast.podomatic.com/ 18-01-2018 19:50:05
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How do you measure #CX? Our colleague Maxie Schmidt explains why #NPS isn’t the holy grail on the blog: forr.com/2BoEz2x Want to hear more about NPS on the podcast? Let us know!


New episode of #CX Cast: Gauge Your CX Management Maturity! Listen as Rick Parrish joins us to discuss a methodical approach that companies can use to lead a successful #CustomerExperience Transformation. podomatic.com/podcasts/cxcas…

If you liked episode 127 of Forrester's CX Cast and want to hear more from Rick Parrish -- he takes a deeper dive into the 6 key competencies of #customerexperience management in this webinar: forr.com/2AUq0nA


New episode out today where we explore the question: “Should companies organize around their customer journeys?” Listen as Joana van den Brink joins us to provide her POV and share examples of companies that have tried journey centricity. podomatic.com/podcasts/cxcas…