And long may it continue #CX

So interesting. Are you getting enough sleep?

Excellent podcast from behavioural science legend Rory Sutherland, just so much sense

The first rule of digital transformation? Answer the bloody phone, Rory Sutherland writes buff.ly/3LrxUc5

Love these initiatives and interventions.

Rory Sutherland here once again to invite you to download the latest version of the Behavioural Science Annual – a collection of case studies filled with social interventions and applied behavioural science. Download it now: ogilvy.com/ideas/behavior…

Pleased to have renewed my CCXP for another two years. The CXPA is an excellent organisation for anyone interested in anything #CX, making great connections in the industry and progressing their CX career bcert.me/pnwrrdfk

A special thanks to our sponsors for today COVEO, @makepositive, and ServiceMax, a PTC Technology. Thanks to Andy Butterfield, our UK Customer Experience Lead, for kicking off the day with a discussion on growing lifelong customers #ServiceSummit

Incredible line up for Nudgestock this year! Looking forward to it 🍿 Well done Sam Tatam Rory Sutherland Dan Bennett David Fanner and team 👏👏👏

Thanks CC Monthly for posting: contactcentremonthly.co.uk/71-percent-cus…

Love this, using “social” cues to nudge people to pay tax on time. The classic “people like you”.

Fantastic piece of anti-#sludge legislation from Germany. Companies must now offer 2 click cancellation for subscriptions, making them as easy to cancel as they are to take out. 👏 Dilip Soman 🇨🇦 Richard H Thaler Rory Sutherland Sam Tatam Richard Chataway richard shotton Gerald Ashley

Learn how customers go from vision to value, faster with Salesforce Professional Services in this commissioned @Forrester Consulting Total Economic Impact™ Spotlight study conducted on behalf of Salesforce. #Salesforce #CustomerSuccess salesforce.smh.re/1GLC

Customer complaints ‘costing businesses over £9bn a month in lost staff hours’ - ITV News stocks.apple.com/AT2juya_OScafc…

Lack of career advancement and development is now the top reason why people leave their job according to a new McKinsey study.

"Do Nudges Work?" Excellent and clarifying essay by Michael Hallsworth behavioralscientist.org/making-sense-o…

Most team meetings are a waste of time. 7 dead-simple tips to make yours good:

Check out my latest article: Finding and landing your perfect job linkedin.com/pulse/finding-… via LinkedIn #mentoring