Thrilled about MindTouch's experimental machine translation that can convert any of #LibreTexts 330k #OER pages into 12 different languages. It is an excellent start to a more comprehensive translation effort. Excited to #FreeTheTextbook both nationally and globally!

A knowledge system can be the difference between high effort self-service and an effortless experience.

Is your knowledge base holding you back from a great #CX ? Here are 8 things to consider: mndt.ch/2rzWPqb

Are you a #qa #Dev Let's build awesome projects together at MindTouch linkedin.com/posts/skittles…

Last year proved that it's not enough to focus only on the agent experience.
Check out our webinar find out why the vast majority of customers go unhelped: mndt.ch/2GSEBYU

How many calories are your customers burning because of your support experience?

Here are 5 signs of a difficult support experience: mndt.ch/2OaW9k4

Today, time-to-value is key. Here's what that should look like for a self-service deployment: mndt.ch/2OmsmEi

#CX #CustomerExperience #CustomerService

Top #CX businesses know:

When any company hits the mark with customer experience, they're setting new expectations for every industry.

Learn how you can elevate the customer experience with an unexpected solution— knowledge management: mndt.ch/2FecjHN

A knowledge system can be the difference between high effort self-service and an effortless experience.

Is your knowledge base holding you back from a great #CX ? Here are 8 things to consider: mndt.ch/2rzWPqb

Remember the days when the bulk of customer engagement was through phone and email? Now, customers can connect with you via chat, voice assistants, and even Twitter!

The customer journey is changing. Check out these KPIs for a customer-first assessment: mndt.ch/2Kl0azJ

With so many digital resources at the tip of our fingers, consumers are choosing to self-serve now more than ever.

Here's the typical journey customers take to self-serve— before they decide to make the call.
mndt.ch/34Gseph

Do you asking customers to log in?

Gartner's blog shares how Bank of America personalizes the customer experience from start to finish: mndt.ch/3qpSU9x

The latest #CX blogs from MindTouch focus on a customer-first, time-to-value approach for self-service.

- What You Need to Quickly Launch Customer Self-Service
- Revolutionize Your CX in Less Than Two Weeks
- Technology is Not Strategy

mndt.ch/2DDfcR9
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Get complimentary access to Gartner’s report: “Rapidly Deploy a Knowledge Management Program to Support Work-From-Home Customer Service”
mndt.ch/2ZP51Am

#knowledgemanagement #WFH

A regular self-service deployment can take anywhere between 3-6 months.

Our unique customer-first approach will get you up and running in just a few weeks. Here's how: mndt.ch/374VCb6

#CustomerService #CustomerSupport #cctr

#KnowledgeManagement vs #KnowledgeBase

Learn the 6 major differences between these two solutions:
mndt.ch/2K0oCXe

With endless digital resources at the tip of our fingers, consumers are choosing to self-serve now more than ever.

Here's the typical journey customers take to self-serve— before they decide to make the call:
mndt.ch/34Gseph

It's not too late to join the our 2021 hackathon kickoff! Join us today at 1pm (PT):
mndt.ch/2L15fRH

What happens after the ticket is resolved? Learn how practicing KCS turns support agents into knowledge workers: mndt.ch/2SvoR1j

Out with PDFs! .. when it comes to customer self-service, that is.
Here are 3 cases where using PDFs do more frustration than satisfaction in the support experience: mndt.ch/2OaiKNE

The great @lambdasharp #hackathon is back! Join us next Thursday, February 18 at 1pm (PT)

👇 Register here 👇
mndt.ch/2L15fRH