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Where are you placing your CX chips—a Generalist Super Agent or a Specialist Team of Agents? buff.ly/S64XRk6 cast.app #agenticAI #AIagents #AI #artificialintelligence #automation #customersuccess

Customer immersion reveals what dashboards never will | buff.ly/cjZyU5F Dashboards don’t build empathy. Customer immersion programs let executives learn real customer experiences that drive actionable insight. MarTech #customerexperience #cx #leadership

Reframing Employee Experience: A Leadership Priority, Orchestrated by HR - CX Journey™ buff.ly/kyNPb48 #employeeexperience #leadership #HR #employeeengagement #culture

Why Leaders Miss the Link Between Employee Experience and Customer Experience - CX Journey™ buff.ly/QiOt4F8 You can’t fix what’s happening on the outside if you don’t fix what’s happening inside. #employeeexperience #customerexperience #leadership

Behind the scenes: How AI is quietly revolutionizing customer experience buff.ly/VHvqqsn #AI #customerexperience #CX @fastcompany

The Culture Reset: Why Fixing CX Starts at the Top buff.ly/BN84DxY Challenge → Cos struggling w/ #retention, poor #CX, or stagnant #growth blame surface issues; Annette reveals that the bottleneck is culture misalignment & disengaged leadership at the top. Andreas Pettersson

Reframing Employee Experience: A Leadership Priority, Orchestrated by HR - CX Journey™ buff.ly/kyNPb48 Why it matters? Employees make the (business) world go round. #employeeexperience #leadership #HR #employeeengagement #culture

Why Leaders Miss the Link Btwn Employee Experience & Customer Experience buff.ly/QiOt4F8 You can’t fix what’s happening on the outside if you don’t fix what’s happening inside. Sadly, they're viewed as separate strategies. #employeeexperience #customerexperience #leaders

Absolutely! It’s such a simple connection yet unaccepted or misunderstood. 🤯

Why Leaders Miss the Link Between Employee Experience and Customer Experience buff.ly/QiOt4F8 If u haven’t spent time listening to #employees or shadowing their work, it’s impossible to understand how the #employeeexperience is shaping the #customerexperience.

Customer immersion reveals what dashboards never will buff.ly/cjZyU5F Immersion programs r abt understanding the customer’s day-to-day experience — feeling what they feel and seeing, firsthand, how your brand shows up or falls short. #customerexperience #cx MarTech

Reframing Employee Experience: A Leadership Priority, Orchestrated by HR - CX Journey™ buff.ly/kyNPb48 If you want real impact, #employeeexperience has to be owned by the C-suite, orchestrated by #HR, and delivered by every #leader. #employees

Leadership’s Blindspot: Ignoring Employees Is Killing Your CX buff.ly/h5DOXA7 From #employee listening tours to hyper-personalized #customerexperience, we explore practical steps #leaders can take to embed #CX into the org's DNA. A masterclass on transforming #culture!

From Insight to Action to Advantage: 20 Ways to Operationalize The Customer's Voice - CX Journey™ buff.ly/VM3Qvpd >> So many great ideas on how to bring the customer voice into your organization and build that truly #customercentric #culture! #feedback #data

If you’re not drowning in #data, you’re certainly surrounded by it. Join me and a couple of very smart people for our @MartechIsMktg session: How #AI and data activation deliver an unforgettable #customerexperience! Sept 17 at 9:30AM PT buff.ly/cq6q0Qi #marketing #CX

Why Leaders Miss the Link Between Employee Experience and Customer Experience buff.ly/QiOt4F8 Great #CX starts by putting #employees in a position to succeed. The best companies put people first, i.e., employees more first so that the customer wins. #customerexperience

Some customers drive loyalty and others drive volume — both matter. Here’s how to engage each group while optimizing your resources. >> Are you focusing on valued customers or volume customers? buff.ly/4hzVtQ4 MarTech #marketing #loyalty #customerexperience

Reframing Employee Experience: A Leadership Priority, Orchestrated by HR - CX Journey™ buff.ly/kyNPb48 HR hasn’t failed. The system failed HR. It wasn’t built for what it’s really about: humans! #HR #employees #employeeexperience #leadership

The 10 Best Customer Experience Books Shaping CX in 2025 and Beyond buff.ly/d1kxDkp Thanks for including Customer Understanding! #customerexperience #cx #cxdesign #customerunderstanding

Seriously? It’s Not That Big of a Deal bit.ly/45b00Us #business #life @fsonnenberg