In today’s #KingsSpeech the new government set out their priorities.  It’s good to see a focus on support for renters and a commitment to ending no-fault evictions. Likewise a promise to bring in the long-awaited employment rights bill 1/3

I’ve done many ‘scary’ things in my career including live tv interviews, giving evidence to select committees and presentations at large conferences. None have scared me as much as 10 four year old girls coming to my house for a princess unicorn party this morning. Send help.

"I rely on the postal system. If I can't go somewhere to speak to someone or have a number, I've got to write a letter...somebody has to be accountable." Our storyteller John speaks to BBC Radio 4 #YouAndYours about the impact postal delays can have: bbc.co.uk/sounds/play/m0…

Out today: new report on the grim picture facing PRS renters ⚠️4.3 million are living with mould + damp, even in summer ⚠️1 in 3 have had to borrow to pay rent ⚠️3.9m who faced disrepair didn't complain. Almost half for fear of eviction or rent hike 👇

Great news that Ofgem has extended rules that ensure fairer access to energy deals for all consumers, including 2.3 million households who can’t switch supplier due to debt. A market of unsustainable deals won’t deliver the higher standards and low carbon innovation we need.

A 10% rise in energy bills comes at the worst time for millions of families who are still struggling. 1 in 4 people told us these costs could mean they’d have to turn off their heating or hot water. The govt must tackle this challenge and support those who need it most

Surveying the wreckage of my house after the first week back at school, including the first ever day at school for my youngest, coincided with a particularly hectic work week. Giving serious thought to whether it might be easier just to blow it up and start again at this point

Heat networks provide an essential service but they aren't regulated, leaving consumers dangerously exposed to harm. In this podcast I talk about CitizensAdvice's new role as the consumer advocate, and our priorities for incoming regulation. hubs.li/Q02Phg250

Ofgem’s new Consumer Confidence vision identifies key areas that we’ve been highlighting CitizensAdvice - improving billing and smart metering and driving better consumer outcomes on the road to net zero. We now need to see this flow through to policy change as soon as possible

As Ofgem commits to improving standards in the energy sector, we explain why a new Consumer Duty is vital to improving trust and building consumer confidence in the new energy services that will get us to net zero wearecitizensadvice.org.uk/if-people-dont…

Will Labour's Budget be a living standards turning point? Join us on 15 October where we'll explore what needs to be done to raise living standards and safeguard the most vulnerable from further hardship. Sign up for free ⤵️ eventbrite.co.uk/e/labours-budg… #CADataInsights

Really excited to get our first blog as a heat networks team out. We talk about our new role as the statutory advocate for heat networks, what we'll do, and how we'll do it. Please get in touch with the team if you'd like to know more or get involved!

Is there a hidden affordability crisis in the heat network sector? Logically yes, but there’s shockingly little data on this. As the new consumer advocate we’ve made it our priority to get to the bottom of it. Read more in Charlotte’s great blog wearecitizensadvice.org.uk/is-there-a-hid…

📦 It’s here! Our annual #ParcelsLeagueTable is live. We compared the biggest parcel companies on delivery problems, accessibility, customer service, and trust. So, how did they perform? 🧵

Since the pandemic, more and more women have been seeking our advice. Women like Maria who can’t work because of mental health problems caused by domestic violence ⤵️

UK Govt commitment on Living Standards is welcome. CitizensAdvice has tracked the collapse in household resilience in real time and the ambition to boost household income should be at the heart of the government’s agenda

CitizensAdvice helped more people with homelessness than EVER BEFORE in 2024 The key drivers? insecurity & unaffordability in the PRS #RentersRights Bill takes steps to tackle these issues, but to truly 'transform the experience of private renting’ as promised, Govt. must: 🧵

When someone is looking to get out of debt, advice is critical to helping them find the most suitable way forward. But new research from Citizens Advice exposes widespread problems with the advice people are being given before entering an IVA 🧵

When your fixed term telecoms contract comes to an end 📱 🌐, haggling with your provider is one of the ways to avoid your bill shooting up 📈. At CitizensAdvice, we're worried that not everyone has equal access to these 'hidden deals.' 🧵

New paper from Citizens Advice on how to deliver tangible growth - which puts money in people’s pockets - in consumer markets. TLDR: Consumer confidence is key & slashing hard won consumer protections without adequate safeguards isn’t the answer. citizensadvice.org.uk/policy/publica…