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🔍📈🔄 Exploring the SERVQUAL model this week on Beyond the Status Quo! Learn how to measure service quality and improve public sector transformation. Expectations vs Experience - which wins? Find out here 👉 aaronpercival.substack.com/p/expectation-… #PublicSector #Transformation #SERVQUAL

🔦 Shedding light on public service design with lessons from an unexpected source - the Anglepoise lamp! 💡 Join me as we explore the blend of functionality and aesthetics in #PublicSectorTransformation. #BeyondStatusQuo #InnovationInPublicService aaronpercival.substack.com/p/illuminating…

🌐 This week on Beyond the Status Quo, we're looking at the complex world of public sector digital transformation. 🚀 It's more than just tech, it's about reshaping culture and processes. #DigitalTransformation #PublicSector #Innovation aaronpercival.substack.com/p/decoding-dig…

🚀 Journey with me into the cosmos of public sector transformation! This week, we're learning from astronauts and NASA's innovative tools to bring clarity and efficiency to our services on Earth🌍Ready for takeoff? #PublicSector #Transformation #Innovation aaronpercival.substack.com/p/what-astrona…

🌐Taking a breather from the hustle and bustle, I've been reflecting on the journey of public sector transformation. 🔄 Remember, change begins within. Let's continue to go #BeyondTheStatusQuo together. 💡 #PublicSector #TransformationLeader aaronpercival.substack.com/p/the-status-q…

🏛️ Mastering the art of business cases is key to steering public sector change. Learn the essentials of crafting a strong business case and the Better Business Cases initiative. Join me in transforming the public sector! 🚀 #PublicSectorTransformation aaronpercival.substack.com/p/mastering-th…

🌐 Rethinking value in the public sector with Service-Dominant logic! Dive into a transformative vision that emphasizes co-creation of value with citizens. 🤝🏢 #PublicSectorTransformation #ServiceDominantLogic #BeyondStatusQuo aaronpercival.substack.com/p/rethinking-p…

🌐 Exploring the hidden future liabilities of planning in the public sector! Dive into "Planning Debt" and discover how over-planning, under-planning, and misaligned planning can impact our projects. 🚀 #BeyondtheStatusQuo #DigitalTransformation aaronpercival.substack.com/p/the-concept-…

🚀 Diving deeper into programme management on Beyond the Status Quo this week! Discover principles that transcend the usual, guiding transformation in high VUCA environments. 🌍🔍#PublicSector #TransformationJourney #InnovativeInsights aaronpercival.substack.com/p/steering-sys…

🌐 Diving deep into the cyclic nature of modern Programme Management! Discover how we can drive large-scale change in high VUCA environments. 🔄📈🚀 aaronpercival.substack.com/p/innovate-ite… #PublicSectorTransformation #BeyondStatusQuo #ProgrammeManagement

🌍 Navigating volatility, uncertainty, complexity, and ambiguity in public sector transformation? Check out this week's article to decode the challenges and opportunities. 🚀 Let's go beyond the status quo together! 🌟 #PublicSector #Transformation #VUCA aaronpercival.substack.com/p/change-chall…

🌟 Diving into the human side of transformation, we explore how optimism bias & strategic misrepresentation impact our initiatives! 🚀 Learn how to balance optimism with realism for better decision-making. 💡 #PublicSectorTransformation #BeyondStatusQuo aaronpercival.substack.com/p/optimism-bia…

🌐 Diving deep into the 'Illusion of Control' in public sector transformation this week on #BeyondTheStatusQuo. How does this cognitive bias affect our decision-making? Let's challenge our perceptions! 🚀 #PublicSectorInnovation #ChangeLeadership aaronpercival.substack.com/p/the-illusion…

🚀 Exploring the "Status Quo Bias" this week on Beyond the Status Quo 🌆 Ever wondered why change in the public sector feels so challenging? Let's explore together! 🤔 #PublicSector #Innovation #BeyondStatusQuo aaronpercival.substack.com/p/the-status-q…

🚀 This week, we're looking at the #SunkCostEffect on Beyond the Status Quo! Ever felt trapped by past investments? Let's explore this cognitive bias and how it impacts our decisions in the public sector. #PublicSectorTransformation #BeyondStatusQuo aaronpercival.substack.com/p/the-sunk-cos…

🔍 This week, we're reviewing the AG's report on IT modernization in the Canadian public sector! 🇨🇦💡 Discover the challenges, strategies, and the path forward. Don't miss out! 🚀 #PublicSectorTransformation #ITModernization #BeyondStatusQuo aaronpercival.substack.com/p/ags-report-o…

🔍 This week on Beyond the Status Quo, we dissect the AG's report on Canada's most ambitious transformation. We're tackling tough questions on IT cost overruns and the quest for timely service delivery.🛠️💡 #GovTech #PublicService #Transformation aaronpercival.substack.com/p/ags-report-o…

🎯 Embracing outcome-focused strategies in transformation is key! This week, I delve into why starting with the end in mind is crucial for impactful change. 🔄 Let's shift from activity-centred to benefits-led initiatives! #PublicSector #Transformation aaronpercival.substack.com/p/start-with-t…

Unveiling the secrets of effective public sector transformation! Discover how Investment Logic Mapping bridges activities and outcomes for impactful change. 🌉✨ #PublicSectorInnovation #TransformationLeadership #ChangeManagement aaronpercival.substack.com/p/investment-l…

🏛️ Reflecting on my transformative journey at TBS: from skepticism to appreciation. Discover key insights on public sector transformation and the art of balancing oversight with delivery. 🔄💡 #PublicSector #TransformationJourney #Leadership aaronpercival.substack.com/p/curtains-on-…