R B Hi Q, so sorry to hear this! I have just looped in our CS team alpharooms Help so they can investigate into this right away for you :)

alpharooms alpharooms Help Thanks

Hey Ruth, let me chase this up for you. Please bear with me.^Leo

Hey Ruth, I am getting this looked into for you as a matter of urgency. Please bear with us.^Leo

Afternoon everyone, welcome to our new alpharooms Help Twitter page! 👋🌴✈️

How's the world of twitter and their alpharooms bookings this arvo? Give us a tag with some deets if you need help with your booking🌴✈️

Happy Saturday all 🤗. We are online and ready to help with any queries you may have. 😊

🙋If you have a customer service query today, reply to this tweet and we'll treat you to some #MondayMotivation in the form of witty GIFs...