User experience is everything. It always has been, but it’s undervalued and underinvested in. If you don’t know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board.

The critical ingredient is getting off your butt and doing something.

To do great things is difficult; but to command great things is more difficult.

The true entrepreneur is a doer, not a dreamer.

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.

Remembering you are going to die is the best way I know to avoid the trap of thinking you have something to lose.

Vision without action is a daydream. Action without vision is a nightmare.

I’m not afraid of dying, I’m afraid of not trying.

Build your own dreams, or someone else will hire you to build theirs.

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.

Arriving at one goal is the starting point to another.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.