Five Myths About Generative AI That Leaders Should Know whr.tn/4dEfTX4

The empty chair: Why innovation should centre on customer needs bit.ly/4a1SYSo

Daniel Kahneman’s lasting lesson for leaders: it’s alright to be wrong bit.ly/3QAlELw

NEW PODCAST: Personalisation and the pink elephant in the room – Interview with Emma Springham of TSB

adrianswinscoe.com/2024/05/person…

More than half of UK consumers opt for lockers for online delivery bit.ly/44quEZn

CX Decoded Podcast Episode 8: Intersection of CX and Service Design: Karan Thaker, Northwestern Mutual bit.ly/3JOAwSu

8 customer service trends to know in 2024 bit.ly/4a9jaKV

Council Post: Measuring The ROI Of Customer Experience bit.ly/3Wr0YJq

The Most Important Pillar Of Customer Service bit.ly/4b6Fvdw HT @hyken

Mastering CX: how AI can improve customer service bit.ly/4a50L1W

4 Keys to Great Customer Service in 2024 bit.ly/44rGAKm

Reimagining the Customer Service Experience With Gen AI bit.ly/3QxlZP7

AI chatbots are taking over customer service, but most of us would rather wait for a human bit.ly/3UMp2Fq

Beyond CRM bit.ly/4bo3V1B

Revolutionising customer experience in the artificial intelligence age on.ft.com/3y0hEgG

NEW: The limiting factor to achieving personalized experiences at scale adrianswinscoe.com/2024/05/the-li… HT: @adobe

Employee expectations around rewards are changing – Businesses need to change with them  bit.ly/3UFyjPz Thanks to Tango

PODCAST: The Generative AI landscape: The good, the bad and the boring – Interview with Don Schuerman (Don Schuerman) of @Pega bit.ly/4b4mCrG

NEW PODCAST: Making in-store grocery shopping fun and going viral on TikTok – Interview with David McIntosh of Instacart

adrianswinscoe.com/2024/05/making…

New Adobe research: Generative AI is changing what consumers expect from brands bit.ly/3WaXjzu