There’s no one I trust more to take the help than mike j de la cruz to lead Directly into the future as the new CEO! (But don’t worry, I’m not retiring to the Caribbean Islands just yet – I’m the new VP of Platform!) hubs.ly/H0mMRXQ0

Directly is recruiting a Director of Expert Operations to lead the design of the next generation of Directly's supply-side Expert Ops. Please forward this link to friends who've built or owned large pieces of the supply-side of a two-sided marketplace. bit.ly/3bBOrcu

Training from human experts can give #virtualagents the tools they need to reach a whole new level of functionality. Read my latest byline in Forbes. hubs.ly/H0n88h90

During the #COVID-19 pandemic, many #contactcenters are asking their employees to work from home and the transition can be challenging. Join @Directly on 3/24 to learn about the key strategies to keep your #custserv working to meet customer needs remotely. hubs.ly/H0nF2DV0

A message from CEO @Mikejdelacruz: The COVID-19 pandemic has turned the world upside down. At @Directly, we are committed to making a meaningful impact on our customers and community. hubs.ly/H0nLh1b0

Why is @Directly cool? By labeling all the conversations that take place on the platform, @Directly is able to teach its #AI to recognize intent, and in turn, be able to offer better #customerservice. Read more in Business Insider. hubs.ly/H0nWp8W0

During this crisis, #contactcenters are experiencing an increase in volume, and many are turning to #AI for help. @Directly is committed to helping our customers, adapting to their needs, and helping provide quick, empathetic support. Via VentureBeat. hubs.ly/H0nYhGT0

During this crisis, #custserv #contactcenters are working to give customers the information they need. #Automated chatbots are a useful tool to alleviate agents’ work and help keep them safe. Read more, from CEO @Mikejdelacruz. hubs.ly/H0pmR-00

I’m happy to share that @Directly has been awarded a bronze The Stevie® Awards for our #AI / #ML solutions! Thank you, team, and congratulations! hubs.ly/H0qF2hv0

Thrilled to share that the @Directly team has been nominated for this year’s People’s Choice The Stevie® Awards for Favorite New Products! You can vote for our team now through July 15. hubs.ly/H0qG1ds0

Today, @Directly announced $11 million in new funding from Triangle Peak and Toba Capital to complete a $31M round. In addition, we introduced a new partner ecosystem and robust APIs designed to help #custserv leaders best leverage our platform. Learn more.hubs.ly/H0qJ0yK0

Register for our latest webinar to hear @Directly CEO @Mikejdelacruz and @Michael_Lawder, former SVP of Customer Care at Samsung Electronics, discuss the future of #custserv. hubs.ly/H0rYWG70

The latest byline from @Directly CEO mike j de la cruz speaks to the importance of human empathy when working with #AI. Learn more on Forbes hubs.ly/H0sptPC0

It took a global health crisis to break our dependence on the phone - @Directly’s latest blog explains why this is an important step toward #CX #transformation hubs.ly/H0twV4T0

Join us for today's webinar, where @Directly CEO mike j de la cruz and Forrester Principal Analyst Ian Jacobs (he/him) will discuss Forrester’s 90-day COVID-19 Response Plan for customer service. hubs.ly/H0tJGt00

The support automation revolution is here to stay, and more companies are utilizing #VirtualAgents for #CustomerService than ever before. I share my thoughts on the topic on SmartCustomerService. hubs.ly/H0v615q0

.Monkeybrains ISP what are the dimensions of your roof antenna?

I’m honored that @Directly has been awarded a silver The Stevie® Awards for our corporate response to COVID-19. There’s more work to be done, but I’m incredibly proud of this team. hubs.ly/H0vYKL_0

Anytime I think a tech problem I'm working on is hard, I watch this video youtu.be/2rXrGH52aoM

I'm watching #DoctorStrangeintheMultiverseofMadness with Stream Lounge, @realmtrekker, meg, and Alex she/her on Stream Lounge. Come #WatchWithMe streamlounge.io/watch/a3b5f42a…