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Whenever you are asked if you can do a job, tell ’em, ‘Certainly, I can!’ Then get busy and find out how to do it.

To be successful, you have to have your heart in your business, and your business in your heart.

The art of leadership is saying no, not yes. It is very easy to say yes.

To reach a port, we must sail

User experience is everything. It always has been, but it’s undervalued and underinvested in. If you don’t know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Fall seven times and stand up eight.

You don’t buy a nice car and get rich you get rich and buy a nice car