Scattered chats. 💬 Slow replies. 🐢 Unhappy customers. 😟 The fix? Zoho Desk and Zoho Workplace integration. ✨ Want to know how? Join us for an exclusive webinar. 🗓️ We will take a deep dive into simplifying your support process, boosting your internal teamwork, and keeping

Service is rooted in compassion, selflessness, and inclusion. The technology that enables it should be, too. This Global Accessibility Awareness Day, we want to highlight a meaningful step in our ongoing commitment to building accessible tech. Zoho Desk’s help center now

As we honor Global Accessibility Awareness Day this week, we’re reminded that accessibility is just one part of a bigger, ongoing conversation: inclusivity. From gender-neutral interactions to accessible interfaces and multilingual support, every thoughtful detail shapes a

Give Zia a prompt and watch it whip up answers to customer tickets in seconds! Ask it to write an email, a thank you note, or a polite password reset explanation for the repeat asker 😄 By pulling info from your help articles and open-domain data, Zia puts together a reply that

If you’re juggling multiple support channels to handle customer queries while relying on spreadsheets and other scattered tools for customer and business context, it’s time to rethink your support approach. A unified ticketing software brings every conversation, every piece of

From speeding up response times to providing intelligent insights, discover how Zia AI empowers your team to deliver exceptional customer service while keeping your help desk data secure 🔒 Join us on May 29 for our next Ask the Experts session, a live, text-based chat all about

Need your customer ticket responses to be shorter, friendlier, or in French? Zia Writing Assistant lets you change the length, adjust the tone, and switch languages in seconds 🪄 Explore all Zia features: zurl.co/jWNtt

Managing Google reviews just got easier. Zoho Publish now integrates with Zoho Desk to turn reviews into support tickets your team can respond to. Everything is automated and organized with no extra effort. 👉 Respond faster. Stay in control. Build a stronger reputation.

We’re kicking off a new series on the Zoho Desk community: The Wheels of Ticketing, where we explore Zoho Desk concepts through real stories. The first post, Find your Fields, focuses on something basic but often overlooked: ticket fields. What they are, how they work, and how

Booth & Partners, a global outsourcing leader, needed a better way to support both internal teams and external clients as they scaled. What started as a simple need for structure turned into a full-fledged transformation of their support operations, with Zoho Desk at the center

That’s a wrap on day 1 at CCW, Vegas 🌟 Great conversations, thoughtful questions, and plenty of curious minds at our booth💬 We’re gearing up for day 2! Drop by booth 1139 on June 12 if you’re around📍

Automate your way through routine customer support tasks! Tune in on June 18 for a live webinar on automation within Zoho Desk ⚙️ Register here: PST: zurl.co/86RUU IST: zurl.co/GPvak

Next in our Wheels of Ticketing series: Layouts in Zoho Desk 🗂️ When your help desk starts to feel like a maze, a thoughtful layout can light the way. Layouts let you tailor what your service reps see and hide what they don’t, so they spend less time searching for the right info