Zhecho Dobrev (@zhechodobrev) 's Twitter Profile
Zhecho Dobrev

@zhechodobrev

Author | Customer Experience Consultant | Customer Research Expert | Behavior Science practitioner

ID: 58300413

calendar_today19-07-2009 21:35:09

401 Tweet

134 Followers

134 Following

Zhecho Dobrev (@zhechodobrev) 's Twitter Profile Photo
Zhecho Dobrev
@zhechodobrev

a year ago

An example from #turkishairlines about how NOT to implement a #bot and chat service channel. The bot said it will connect me to an agent at 17:55. An agent finally comes to the chat at 3:49am and ends it at 4:02 because, surprise, I was sleeping at 4am πŸ˜‚ #CX #CustomerService

An example from #turkishairlines about how NOT to implement a #bot and chat service channel. The bot said it will connect me to an agent at 17:55. An agent finally comes to the chat at 3:49am and ends it at 4:02 because, surprise, I was sleeping at 4am πŸ˜‚ #CX #CustomerService