Zandra Sutherland (@zandrasutherla1) 's Twitter Profile
Zandra Sutherland

@zandrasutherla1

KPO Facilitator at UHCW. Proud of our NHS, our Trust and most of all of our amazing teams and all they achieve in delivering a world class service.

ID: 913372537115037697

calendar_today28-09-2017 11:59:17

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UHCWi KPO (@uhcw_kpo) 's Twitter Profile Photo

Today we welcome Lancashire & South Cumbria NHS Foundation Trust to talk about our VMI partnership and the UHCWi journey. Our CEO Andy Hardy and Chief People Officer Donna Griffiths (she/her) 💙 started the day by giving a brief overview of the partnership since its inception in 2015 #UHCWi

Today we welcome Lancashire &amp; South Cumbria NHS Foundation Trust to talk about our VMI partnership and the UHCWi journey. Our CEO Andy Hardy and Chief People Officer <a href="/donnamgriffiths/">Donna Griffiths (she/her) 💙</a> started the day by giving a brief overview of the partnership since its inception in 2015 #UHCWi
UHCWi KPO (@uhcw_kpo) 's Twitter Profile Photo

First stop on our Genba visits, Ward 50 renal services. Thankyou to Alison and Lynda Mott who showcased #UHCWi methodology in their daily huddles and how metrics are used in their focus board aligning trust strategy to department objectives #BetterNeverStops

First stop on our Genba visits, Ward 50 renal services. Thankyou to Alison and <a href="/LyndaMott/">Lynda Mott</a> who showcased #UHCWi methodology in their daily huddles and how metrics are used in their focus board aligning trust strategy to department objectives #BetterNeverStops
UHCWi KPO (@uhcw_kpo) 's Twitter Profile Photo

Our Chief Strategy Officer Justine Richards and strategy team engaged our visitors on how #UHCWi aligns to the strategic direction of our organisation, with a specific focus on how we utilised the 3P process in designing our new Coventry City Diagnostic Centre #BetterNeverStops

Our Chief Strategy Officer Justine Richards and strategy team engaged our visitors on how #UHCWi aligns to the strategic direction of our organisation, with a specific focus on how we utilised the 3P process in designing our new Coventry City Diagnostic Centre #BetterNeverStops
UHCWi KPO (@uhcw_kpo) 's Twitter Profile Photo

The Emergency Medicine team walked us through their Genba and showed our visitors the 5S of the ED store cupboard and how multidisciplinary daily huddles ensure staff are aligned to daily objectives with ongoing discussions around continuous flow #UHCWi

The Emergency Medicine team walked us through their Genba and showed our visitors the 5S of the ED store cupboard and how multidisciplinary daily huddles ensure staff are aligned to daily objectives with ongoing discussions around continuous flow #UHCWi
Zandra Sutherland (@zandrasutherla1) 's Twitter Profile Photo

Its always lovely to welcome guests and share our Journey with them 💙 Our staff work so hard to continiously improve the patient experience #TeamUHCW #UHCWi #BetterNeverStops 💙

UHCWi KPO (@uhcw_kpo) 's Twitter Profile Photo

This week we held a Kaizen event to improve the transfer of patients from Theatres recovery to Ward 52. This saw the teams create standard work for the Co-ordinator to ensure effective and streamlined handover to reduce time and motion waste resulting in improved flow #UHCWi

This week we held a Kaizen event to improve the transfer of patients from Theatres recovery to Ward 52. This saw the teams create standard work for the Co-ordinator to ensure effective and streamlined handover to reduce time and motion waste resulting in improved flow #UHCWi
UHCWi KPO (@uhcw_kpo) 's Twitter Profile Photo

Today is day 1 of RPIW 14.3 looking at speciality review in our Medical Assessment Unit, where colleagues from Acute Medicine, Gastroenterology and Respiratory have joined together to collaborate on improvements in the pathway, ensuring that the patient remains at the centre

Today is day 1 of RPIW 14.3 looking at speciality review in our Medical Assessment Unit, where colleagues from Acute Medicine, Gastroenterology and Respiratory have joined together to collaborate on  improvements in the pathway, ensuring that the patient remains at the centre
Zandra Sutherland (@zandrasutherla1) 's Twitter Profile Photo

5S strikes again, eliminating Waste for Ward 33 Endo. Using 5S to relocate storage closer reducing motion Waste. Visual Contols helped time waste. It helped them understand stock levels to prevent over ordering & Kanbans to support restocking. Thanks Jas,Pat,Jo & Marion

5S strikes again, eliminating Waste for Ward 33 Endo. Using 5S to relocate storage closer reducing motion Waste. Visual Contols helped time waste. It helped them understand stock levels to prevent over ordering &amp; Kanbans to support restocking. Thanks  <a href="/jas_hayer/">Jas</a>,Pat,Jo &amp; Marion
Zandra Sutherland (@zandrasutherla1) 's Twitter Profile Photo

There was a time I would be strolling in at this time... now im off to London for a 10 mile charity walk! 💙 London we are on our way 💙#Londonbridges Diabetes UK

There was a time I would be strolling in at this time... now im off to London for a 10 mile charity walk! 💙 London we are on our way 💙#Londonbridges <a href="/DiabetesUK/">Diabetes UK</a>
UHCWi KPO (@uhcw_kpo) 's Twitter Profile Photo

Another day, another RPIW. The first RPIW in the Chemotherapy Value Stream. The team will spend the week looking at the patient pathway from check in to my chemotherapy is booked. Today consisted of teaching and data exploration #RPIW16.1 #UHCWi

Another day, another RPIW. The first RPIW in the Chemotherapy Value Stream. The team will spend the week looking at the patient pathway from check in to my chemotherapy is booked. Today consisted of teaching and data exploration #RPIW16.1 #UHCWi
UHCWi KPO (@uhcw_kpo) 's Twitter Profile Photo

Day 2 of RPIW 16.1, the team started by sharing their reflections from yesterday before moving into multiple rounds of ideas generation before playing the ball game, to get the team into the mindset of testing their ideas using the PDSA cycle! 🤩 #UHCWi m.youtube.com/watch?v=C9fnUa…

Day 2 of RPIW 16.1, the team started by sharing their reflections from yesterday before moving into multiple rounds of ideas generation before playing the ball game, to get the team into the mindset of testing their ideas using the PDSA cycle! 🤩 #UHCWi m.youtube.com/watch?v=C9fnUa…
Zandra Sutherland (@zandrasutherla1) 's Twitter Profile Photo

By day & by night our staff have been completing their Essential Value and Waste training this week. It has been great to visit our teams across all shifts UHCW NHS Trust Big shout out to our UHCW Trauma & Neuro teams this week for inviting us to meet your awesome day and night staff 💙

By day &amp; by night our staff have been completing their Essential Value and Waste training this week. It has been great to visit our teams across all shifts <a href="/nhsuhcw/">UHCW NHS Trust</a> Big shout out to our  <a href="/UHCW_TraumaNeur/">UHCW Trauma & Neuro</a> teams this week for inviting us to meet your awesome day and night staff 💙
UHCWi KPO (@uhcw_kpo) 's Twitter Profile Photo

Today at stand up we heard from Emma & the Surgery group on how the team reduced the patient waiting list for urological procedures which saw a reduction in patient DNA’s & the team reflected on their learning on current processes to embed learning from what went well #UHCWi 💫

Today at stand up we heard from Emma &amp; the Surgery group on how the team reduced the patient waiting list for urological procedures which saw a reduction in patient DNA’s &amp; the team reflected on their learning on current processes to embed learning from what went well #UHCWi 💫
Zandra Sutherland (@zandrasutherla1) 's Twitter Profile Photo

Whilst waiting for a family member to be seen in Outpatients Dept on Friday, I had the pleasure of celebrating HCSW day with this awesome team!! Feeling lucky to have worked alongside some of you and grateful for all the care you give my loved ones. Thank you 🥰❤️ xx

Whilst waiting for a family member to be seen in Outpatients Dept on Friday, I had the pleasure of celebrating HCSW day with this awesome team!! Feeling lucky to have worked alongside some of you and grateful for all the care you give my loved ones. Thank you 🥰❤️ xx
Zandra Sutherland (@zandrasutherla1) 's Twitter Profile Photo

Thanks to UHCW NHS Trust tonight. To the amazing receptionist in CED who got us to MIU. Louise & Dee for being so kind, I have an 11 yr old who thinks your both fab! The great team in ED Radiology & the porter who took us. Thank you for looking after my girl Big love.. me and Penny 💙

Thanks to <a href="/nhsuhcw/">UHCW NHS Trust</a> tonight. To the amazing receptionist in CED who got us to MIU. Louise &amp; Dee for being so kind, I have an 11 yr old who thinks your both fab! The great team in ED Radiology &amp; the porter who took us. Thank you for looking after my girl Big love.. me and Penny 💙
UHCWi KPO (@uhcw_kpo) 's Twitter Profile Photo

At stand up we heard from the Women & Children's group where Kat spoke about improving the pathway around baby loss and Charlotte told us about ongoing work, including mistake proofing, to improve Carbon monoxide monitoring in pregnancy #betterneverstops

At stand up we heard from the Women &amp; Children's group where Kat spoke about improving the pathway around baby loss and Charlotte told us about ongoing work, including mistake proofing, to improve Carbon monoxide monitoring in pregnancy #betterneverstops
Zandra Sutherland (@zandrasutherla1) 's Twitter Profile Photo

Had an amazing few hours with our fabulous Emergency Medicine teams yesterday...with over 70 staff trained in UHCWi Value and Waste training...Well done Team. Special thanks to Adrian Cabaluna and Liz for your support. See you all again next week 😀 Marie Fogarty UHCWi KPO

Zandra Sutherland (@zandrasutherla1) 's Twitter Profile Photo

It was a sizzling hot 5S event today UHCW NHS Trust on Ward 41. Admin, HCA's, Nurses,Therapy teams & Finance teams started the day by discussing Wastes and making plans to test ideas.They headed to the Ward & the 5S magic began. Looking forward to seeing the results #betterNeverStops

It was a sizzling hot 5S event today <a href="/nhsuhcw/">UHCW NHS Trust</a> on Ward 41. Admin, HCA's, Nurses,Therapy teams &amp; Finance teams started the day by discussing Wastes and making plans to test ideas.They headed to the Ward &amp; the 5S magic began. Looking forward to seeing the results #betterNeverStops
Zandra Sutherland (@zandrasutherla1) 's Twitter Profile Photo

Amazing feedback from the UHCWi Passport session this week💙However the big shout out goes to the awesome staff that attended. Great to hear the amazing work they are doing & the passion they have to make improvements & share ideas. Thank you 💙#BetterNeverStops #KeepBeingAwesome

Amazing feedback from the UHCWi Passport session this week💙However the big shout out goes to the awesome staff that attended. Great to hear the amazing work they are doing &amp; the passion they have to make improvements &amp; share ideas. Thank you 💙#BetterNeverStops #KeepBeingAwesome