@DaedricWarrior9 Hi there! Let's try briefly removing your profile, power cycle, then redownload your profile again 1/2 ^TJ

@DaedricWarrior9 xbx.lv/19Pxh2o Also, be sure to unplug your router/modem for 5 min 2/2 ^TJ

@isaiahnute That's odd! Can you send a DM with your GT so we can get more details from you? xbx.lv/1WuJdk3 ^QZ

@Cwasnidge23 Hey there! We'd be happy to help if you need a hand with your console. :) Just give us a follow & we're a Tweet away! ^CH

@alexmorganwales Howdy! We'd love to lend a hand with this if you're still seeing it. :) Just shoot us a Tweet for some support. ^CH

@alexmorganwales Glad you found the work around. Have a great day! Peace. ^TE

@austins09768557 Shoot, pre-paid credit cards are not allowed, I'm afraid. Best thing is to take the pre-paid card you have and use > ^NX

@austins09768557 it at your local retailer to purchase a Microsoft Gift Card, then redeem that to your acnt, then buy the game. ^NX

@sAiLLGaming Not sure what you mean when you say your thumb autoclave. Autocorrect? Can you clarify? ^NX

@sAiLLGaming To check, is this an Xbox One controller? If so, let's try these steps: xbx.lv/18dxrXs for controller 1/2 ^SK

@Acid4P Hi there! Would you be able to Direct Message us your GT, so that we can help look into this? xbx.lv/1WuJdk3 1 ^RB

@Acid4P Just to give a heads up, we do close soon, but we'll be back in the morning: xbx.lv/XETFhrs 2 ^RB

@EpiCExecutionz Thanks for the initial info. I'm still interested in the rest of the questions, plus what error code/msg are you seeing? ^NX

@supervegeto222 Alright sounds good. Have a great day. Peace. ^TE

@jtwhite1507 Let's give it until the end of the week for it to show up. If they don't show by the end of the week, get back to us. ^MP

@jtwhite1507 If you would like to cancel this pre-order, our phone team will be the best contact for this: xbx.lv/IgHZmq ^RB

@aenb135 The chat/phone teams might actually be better suited for this question: xbx.lv/CnctUs ^JP

@Crimsun_A You can disable auto-renew with the steps here: xbx.lv/1aXE5Rz ^JP

@jamesj81301 We really do! This is why we like getting everyone's input on our feedback site xbx.lv/1NFUhGT Cheers! :) ^RB

@JacobisDrowning Enforcement is a different team from us, but this page explains their process more: xbx.lv/1oJUuz9 ^JP