How do you apologize to customers? I shared a letter from IKEA on my latest Forbes article with some learning points. There is much to learn from this brand about customer communication. (PART 1) forbes.com/sites/shephyke… #customerservice #customerexperience #CX #ShepHyken

Guille Garcia, Director of Product at Shiji ReviewPro, breaks down how integrations work and the role they play in hospitality - allowing PMS to connect to booking engines, GDS, CRS, and more through APIs to help hoteliers work more efficiently through tech. insights.shijigroup.com/how-integratio…

Gracias, Timoria, por haberme acompañado 1.012 minutos este año en Spotify. Eres mi número 1. #SpotifyWrapped open.spotify.com/artist/6MOkOxi…

How relevant is your #guestcommunicationstrategy? As we are experiencing accelerated digital adoption in all spheres of our lives, hoteliers need to make sure their strategies fit the current needs of travelers and messaging cannot be overlooked anymore ow.ly/xV6R50Hc3Bu

As we begin to turn our computers off and prepare for time with family and family, we want to wish you all a happy holiday season from Shiji! We have appreciated each and every one of our valued customers this year and we wish you all even more success and growth in the new year!

🔴 ÚLTIMA HORA | La comisión Kitchen en el Congreso dictamina que Rajoy y Cospedal conocieron el espionaje a Bárcenas bit.ly/3emLjU9

We still strive for operational excellence and to deliver great, frictionless experiences to our guests. No request should be overlooked, and follow-up has to be timely. Automate operational processes, so your team knows exactly what to do, when and how. ow.ly/RsiF50HgIgH

With 2022 around the corner, we can expect another exciting year of hospitality tech -with advancements in new and existing features- all thanks to the increased use of data. Hotel tech has been making major strides recently, and it all comes down to data. insights.shijigroup.com/the-hotel-data…

"ReviewPro gives us a lot of insight on where we have to improve", states Vivian Hertzberger from Inntel Hotels. Watch full video here: lnkd.in/d99aXZm6 #youtube #guestexperience #reviewpro #hoteltechnology

We are pleased to announce our first webinar of the year: 2022 Hotel Trends: Dynamic Strategies for Changing Times! Join us on Tuesday, February 1st by registering here: lnkd.in/gbmyz5_C #HotelTrends #ReviewPro #Hospitality #webinar

Esto es genial. Es todo un honor tener a Peggy Desmul como embajadora de la gestión de la experiencia del huésped y como ReviewPro puede ayudar a conseguir estos objetivos!! Simplemente orgulloso de esta maravillosa industria y su gente. lnkd.in/dDAUwpkC

MIlano, premi @AutenticoHotels Online Brand Reputation 2021 in collaborazione con Shiji ReviewPro Shiji Group.

When more than half of your customers are saying, “Please take care of me, and I’ll even pay a little more,” you have to listen. Price becomes less relevant when you know you’re going to get better service and experience. buff.ly/3JkruKl #customerservice #CX

The need for automation is more pressing than ever. The answer? An automated approach where hoteliers and technology work in tandem. Welcome to hybrid hotels. Save your spot here: ow.ly/8Isv50JPlXt #webinar

The need for automation is more pressing than ever. The answer? An automated approach where hoteliers and technology work in tandem to relieve repetitive tasks and offer personalized service to guests. Welcome to hybrid hotels. Save your spot here: ow.ly/3EEz50JPlVU

We received higher than average Net Promoter Score from our clients, underlining Reviewpro's client centric ethos. Read more here: ow.ly/HsLK50K6qFe

We are very pleased to be able to share the news about the integration between our Guest Communications solution and Amadeus’ iHotelier® and HotSOS solutions. reviewproblog.shijigroup.com/shiji-and-amad…

Check out my latest article: Elevating Sustainability in Hospitality: A Path to Guest Engagement 🏨🌿 linkedin.com/pulse/elevatin… a través de LinkedIn

Welcome back to Barcelona #Uber 🎉🎉🎉🎉

Second mast breakage for Alinghi Red Bull Racing, just days before #AmericasCup racing begins. stuff.co.nz/sport/35038543…