We bring our Omni-channel series to a close by summarising '6 quick fire ways to offer an omni-channel experience'. Read it at warwickanalytics.com/omni-channel-s… #omnichannel #analytics #CX #ContactCenter #callcenter

What are your plans for next Tuesday at 14:00 pm GMT? Ember Group would like to invite you to our free LIVE WEBINAR where we will discuss how you can use analytics to transform contact centre agent performance. contact-centres.com/webinar-transf… @emberservices #cctr #contactcentre

Warwick in the Press! Check out our latest coverage on Global Banking & Finance Review. We talk about How Banks Can Use AI To Spot Customer Vulnerability. globalbankingandfinance.com/how-can-banks-… #artificialintelligence #textanalytics #machinelearning #finance #banktech #fintech #banks #aitechnology

We have launched an app for Zendesk users that applies automated classification and tagging directly to support tickets. You can download the PrediCX app from the Zendesk app store here! zendesk.com/apps/support/p… #support #tickets #helpdesk #zendesk #callcenter

Hear from our CX experts on what they are currently seeing across the market as a result of coronavirus. Join us on Thursday 9th April for our live webinar ‘How leading organisations are responding to the impact of coronavirus’ by registering today. ow.ly/Agvr50z0Jxf #CX

Join our partner Webinar on 9 April @ 2pm - @emberservices CX specialists look at how organisations are adapting their operating model, establishing new ways of working & innovating by using digital and automation technologies. register.gotowebinar.com/register/28940… #webinar #Analytics #CX

We're in the Press: Check out our article 'How AI can improve customer and agent satisfaction in difficult times' on ContactCentreWorld.com ContactCenterWorld - maintain #customer & #agent morale during coronavirus. contactcenterworld.com/view/contact-c… #callcenter #CX #Analytics #ContactCenter

Last week our partners at @emberservices hosted a webinar that shared examples on how organisations are adapting their CX operations during the current crisis. Watch it again here warwickanalytics.com/watch-again-ho… #Analytics #CX #contactcenter #CustomerService

Our CEO Dan Somers has commented on an article for Fintech Global. The article ‘Is the appeal of data analytics wearing off?’ looks at whether, when and how data analytics can reach it's full potential. Check it out member.fintech.global/2020/05/06/is-… #datainsights #dataanalytics #analytics

We're in the press. Check us out talking with @gbafmag about 3 ways #AI is helping #banks improve their #customer retention globalbankingandfinance.com/how-banks-are-… #CX #CustomerExperience #CustomerService #Analytics #voiceofcustomer #Banking #Finance

Great to be part of this webinar with @emberservices - watch the recording here...

3 ways #AI is helping banks improve their customer retention by our alumni Warwick Analytics 🏦👇 globalbankingandfinance.com/how-banks-are-…

As call centers shift from voice to webchat, webforms and emails, our PrediCX Auto-Triage enables you to prioritize customer interactions for faster resolution. Find out more warwickanalytics.com/customer-triag… #helpdesk #customerservice #customerexperience #CX #webchat #callcenter

Find us at Banking Sector Magazine talking about ‘How fintechs are using AI to process customer feedback more effectively'. bankingsector.co.uk/2020/06/17/how… #fintech #AI #CustomerService #CX #Customer #Banking

Listen to our CEO Dan live on The Andy Show by Disruptive LIVE - talking about how to get more insight from your incoming customer data linkedin.com/video/live/urn… #TheAndyShow #technology #AI #CustomerExperience #CustomerService #Analytics #DisruptiveLIVE #LinkedInLIVE #Technology

In the Press: Is your chatbot helping your customers? We chat with Banking Sector Magazine about how you can use AI to automatically train and improve your chatbot experience. bankingsector.co.uk/2020/07/10/is-… #chatbot #CX #CustomerService #callcenter

Want to reduce your complaint resolution times? Our automated interaction analytics can do just that. Find out more or book your free short demo at warwickanalytics.com/complaint-hand… #contactcenter #CX #callcenter #analytics

In the Press: We talk to Banking Sector Magazine about how #banks are turning to #CX analytics to analyse customer conversations and automatically identify those needing an urgent response. Check out the article here bankingsector.co.uk/2020/07/29/usi… #AI #Analytics #CustomerService

In the Press: We talk to Finance Derivative about 5 ways #banks are using #AI to process their customer feedback more effectively. Check out the article here financederivative.com/how-banking-is… #CX #VoC #CustomerService #CustomerExperience #customersupport #Finance

Thanks Finance Derivative