The magical Shahina Braganza speaking about compassion in medicine. wrapem

What is compassion? ⁦Shahina Braganza⁩ thinks of it as empathy+ Addressing another person’s suffering, not just their pain. A behaviour rather than an attribute. ⁦wrapem⁩ #wrapem #compassion

We are in a compassion drought in healthcare… 🔥 increased workload and demand 🔥 increased occupational violence 🔥 c*vid- physical/psychological barriers 🔥 moral injury Shahina Braganza wrapem #wrapem #compassion

Brainstorming with wrapem #compassion

The most compassionate people I know have the most boundaries. Brené Brown Shahina Braganza wrapem #wrapem #compassion

Patients usually communicate with us with emotion and we often reply with fact. It makes a big difference to start by acknowledging the emotional component of the patient’s symptoms. ⁦Shahina Braganza⁩ ⁦wrapem⁩ #wrapem #compassion

The ‘tea’briefs will happen anyway as everyone needs to decompress and deactivate. This is the importance of regular, reliable and psychologically-safe hot debriefs. ⁦Una Harrington⁩ ⁦wrapem⁩ #wrapem #debriefing

Paint & Sip followed by an impressive sunset! 🎨🥂🌅 #Noosa #paintnsip #wrapem #wellbeing

‘EM docs complete 100 tasks per hour. 42% of those tasks are communication related, yet we hardly get any training in how to do this well.’ Dr Melanie Rule speaking about conflict and communication at wrapem

🥸 Meant is not said. 🥸 Said is not heard. 🥸 Heard is not understood. 🥸 Understood is not done. wrapem #wrapem #communication

What does workplace conflict look like? ⁦wrapem⁩ #wrapem #conflict

Which conflict style resonates with you? What about other members of your team? wrapem #wrapem #conflict

How can we handle workplace conflict better? ⁦wrapem⁩ #wrapem #conflict

Useful phrases for conflict conversations: 💬 building rapport 💬 seeking to understand 💬 making sure you understand 💬 setting boundaries 💬 finding solutions 💬 finding a compromise wrapem #wrapem #conflict

We do not learn from experience. We learn from reflection on experience. - John Dewey wrapem #wrapem #reflection

Reflection: 💭 what is… (factual) 💭 think carefully/deeply & consider 💭 intent of learning 💭 relaxed and open Rumination: 😬 what if… (judgemental) 😬 go over in mind repeatedly 😬 negative emotions linked 😬 tense, fidgety, heightened wrapem #wrapem #reflection

Fixed vs growth mindset. wrapem #wrapem #reflection

#wrapem performance optimisation in Noosa. What an incredible three days! 🧠 my mind is full of ideas 💗my heart is full of admiration 💡enthused to keep taking steps to improve staff wellbeing 🖇 connected with wonderful, inspirational women Thank you wrapem 💖

What did we learn? 🥱 boreout in mastery ❌ if it’s not a “hell yes!”, it’s a “no” 💡 emotionally intelligent leaders ☘️ triple focus - self, others, system 💞 a job is what you do, a career is (part of) who you are 🪄 all transitions start with an ending 🎈 power of positivity

🧘🏼‍♀️ finding meaning/purpose 🦠 emotional contagion 🤗 learned/practised compassion 🗣 importance of regular feedback 💬 how to debrief 😵‍💫 understanding communication styles 👊🏼 conflict resolution 🎤 always time for karaoke/poetry!