“We people have been doing intensive studies and work in this field. We still have 40% of our clinicians who feel burned out because that's the language that we use. If that's the case, maybe we should reconsider what we're treating.” —Wendy Dean #AskTSOE Ron Baker edkless

Burnout is traditionally defined as sort of a demand resource mismatch. Moral injury is more of a qualitative challenge…a relational rupture based on betrayal (unintentional in most cases). Wendy Dean #AskTSOE Ron Baker edkless

On the professional services side, here is a great example of moral injury: You know that you should be working to a certain standard and you're being asked to lower that standard because someone inappropriately bid on the job. Wendy Dean #AskTSOE Ron Baker edkless

“90% of leadership books are all about how do we deal with the five crucial conversations. It’s transactional. The reality is that the anxiety is more chronic.” —Ed Kless Wendy Dean #AskTSOE Ron Baker edkless

"We can renovate this house of health care but in order to do it we need to have the blueprint, which is why I wrote the book and it's why I wrote it in the way I did, which is not only to tell to lay out where we are but how we got here." —Wendy Dean #AskTSOE Ron Baker edkless

Wow - that is SOME compliment! Thanks, Ron Baker and edkless for your deep curiosity about this topic. I'm glad more ppl have better language for their distress - and 💔 they need it. Steerforth Press Leigh Bureau | Speakers Agency Moral Injury of Healthcare 43cc

It isn't great that #moralinjury is ⬆️ applicable. But it IS great word is spreading so more ppl have accurate language for their experience. Follow the link & know that v good hosts make for a v good convo. 🙏 Steerforth Press Leigh Bureau | Speakers Agency Moral Injury of Healthcare 43cc

It is rare to find this kind of enthusiasm around a difficult topic. But 🙏(&💔) it struck a chord. I'm so grateful for this conversation on #AskTSOE. Thanks Ron Baker & edkless . Steerforth Press Leigh Bureau | Speakers Agency Moral Injury of Healthcare 43cc

Now available! Our interview with Dr. Wendy Dean about her book, If I Betray These Words, and the concept of moral injury is now available. This link has the audio, show notes, and a link to the book. thesoulofenterprise.com/503 Wendy Dean #AskTSOE Ron Baker edkless

Recently on The Soul of Enterprise, Wendy Dean, discussed the many ways in which we could change how we pay for healthcare that might actually lead to better outcomes. The full show notes and audio are available at this link. thesoulofenterprise.com/503 #AskTSOE Ron Baker edkless

.Wendy Dean setup the idea of moral injury perfectly this past week. She started by saying, "The real reason that we went into this profession was to take care of people at their most vulnerable without self-interest." thesoulofenterprise.com/503 #AskTSOE Ron Baker edkless

How did we end up with the unfair regulatory environment for physicians? conclusions from our article Health Affairs Forefront, coauthored with David A Hyman & Sunjay Letchuman: Certificate of Need (CON) laws, the Stark Law, and the ACA’s restrictions on physician-owned