📢 .News9 interview w #VerintIndia’s MD Anil Chawla highlights how industries like banking, e-commerce, and healthcare are leveraging conversational AI to enhance engagement, streamline operations & deliver personalised, human-like interactions. 🔗news9live.com/technology/fea…

GenAI is transforming CX by enhancing, not replacing, human agents. Read how real-time summaries & sentiment analysis tools help agents save time, improve CX, & drive revenue—like Volaris Airlines offsetting contact centre costs with AI. CX Dive 🔗customerexperiencedive.com/news/generativ…

Verint’s bundled SaaS revenue surges, reflecting strong demand for AI business outcomes. Customers are prioritising AI initiatives over cloud conversion, driving adoption of hybrid cloud model & solidifying its leadership in AI-powered solutions. 🔗pymnts.com/artificial-int…

𝟯 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝘁𝗼 𝘀𝗲𝗰𝘂𝗿𝗲 𝘆𝗼𝘂𝗿 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻 𝗶𝗻 𝟮𝟬𝟮𝟱 👇 1️⃣ Modular cloud adoption = efficiency 2️⃣ #AI-driven tools combat ransomware & phishing 3️⃣ Enhanced video analytics -> real-time insights vmblog.com/archive/2024/1… VMblog

MASTERCLASS ON DEMAND! How generative #AI & virtual assistants are transforming contact centres. 1️⃣ Generative AI in #CX Ops 2️⃣ Insights for CIOs & Leaders 3️⃣ Guide to Conversational AI 🎥 Watch here: goto.webcasts.com/starthere.jsp?…

AI is evolving to better understand emotions by analysing tone, energy & speech rate, going beyond just words. This shift enables more empathetic interactions, helping identify at-risk customers & fostering deeper connections, engagement, and loyalty. cxtoday.com/crm/customer-e…

Brands are done with AI hype and baseless claims. This year will see the demand for solutions that deliver real business outcomes in weeks, not years. 🔗 CX Trends for 2025—Striving for AI Outcomes Over AI Promises tectweets: www3.technologyevaluation.com/publications/2…

Top 5 CX resolutions for 2025: 1️⃣ Immediate AI integration that drives outcomes 2️⃣ Open platforms for flexibility 3️⃣ Scalability to meet evolving demands 4️⃣ Speed to value 5️⃣ Customer-centric innovation Prepare your organisation for the future of CX. itwire.com/guest-articles…

🤝 Enhanced human connection is the key to #CX. 77% of customers prefer human agents supported by AI over chatbots. AI tools enhance empathy, efficiency, and real-time coaching—proving tech works best when paired with the human touch. Learn Contact Center Pipeline 🔗 contactcenterpipeline.com/Article/how-to…

Watch the replay! CRM 2025 CX Megatrends to Watch webinar. Learn how AI, automation, and hybrid contact centres are transforming the industry & empowering businesses to do more with less. 📺 destinationcrm.com/Webinars/2145-…

What does Agentic AI mean for the future of voice?🎙️ Joshua Feast, Verint's GM of AI Coaching, chats with host Rebecca Wettemann on: ➡️ Voice channel growth in 2025 ➡️ Why old metrics fall short ➡️ The importance of real-time voice analysis 🎥Watch here: linkedin.com/events/thecrun…