Vawns Murphy (@vawns) 's Twitter Profile
Vawns Murphy

@vawns

Irish, mum and ITSM fan girl. #ITSM #WomenInTech #Feminism. Dublin - Basingstoke, She/Her. 🇮🇪 🇪🇺 All tweets my own.

ID: 15629668

calendar_today28-07-2008 08:53:39

3,3K Tweet

949 Followers

839 Following

ServiceDeskInstitute (@sdi_institute) 's Twitter Profile Photo

Matt Phelan The Happiness Index , author of Freedom To Be Happy and host of Happiness & Humans podcast, will be at #SDISpark making a powerful business case for happiness proving contented colleagues deliver! Find out more ➡️ loom.ly/Uuj0vgw #FreedomToBeHuman

<a href="/matthewphelan/">Matt Phelan</a> <a href="/happinessindex/">The Happiness Index</a> , author of Freedom To Be Happy and host of Happiness &amp; Humans podcast, will be at #SDISpark making a powerful business case for happiness proving contented colleagues deliver! Find out more ➡️ loom.ly/Uuj0vgw #FreedomToBeHuman
ServiceDeskInstitute (@sdi_institute) 's Twitter Profile Photo

In this article, Matt Phelan, co-founder of The Happiness Index & speaker at #SDISpark, discusses the role and limitations of technology in people strategy. 💡 Find out more about the great #SDISpark line-up at sparkfestival22.com hrmagazine.co.uk/content/commen…

Vawns Murphy (@vawns) 's Twitter Profile Photo

Describing queue management “if there isn’t a caravan that’s upside down and on fire at the end of this I’m going to be properly pissed off!” #SDIspark

Describing queue management “if there isn’t a caravan that’s upside down and on fire at the end of this I’m going to be properly pissed off!”  #SDIspark
Vawns Murphy (@vawns) 's Twitter Profile Photo

The problem with the 95% customer satisfaction rating is that we stop focusing on the customer and pushes you down the stats route which doesn’t add value to your organisation. #SDISpark

Vawns Murphy (@vawns) 's Twitter Profile Photo

When someone asks you to do something, wright it down and cross it off when it’s done. Lists are good. #SDIspark

When someone asks you to do something, wright it down and cross it off when it’s done. Lists are good.  #SDIspark
Vawns Murphy (@vawns) 's Twitter Profile Photo

Stop relying on emails. They don’t fix things and they’re like germs. Each email generates 7 more. Hard relate #SDIspark

Stop relying on emails. They don’t fix things and they’re like germs. Each email generates 7 more. Hard relate  #SDIspark
Vawns Murphy (@vawns) 's Twitter Profile Photo

What’s new in ITIL4? Practices over processes, the Service Value Sustem and shift from lifecycle approach to driving value #SDISpark

What’s new in ITIL4? Practices over processes, the Service Value Sustem and shift from lifecycle approach to driving value #SDISpark
Vawns Murphy (@vawns) 's Twitter Profile Photo

Have your service desk techs spend a week working in the rest of the business so they can understand their pressures #SDISpark

Have your service desk techs spend a week working in the rest of the business so they can understand their pressures  #SDISpark