Update (7:15 AM ET): Engineers are on scene and working to restore failed hardware at a primary point of interconnection that is affecting service availability currently.

Update (8:05 AM ET): Hardware is being prepared for deployment that we hope will restore internet connectivity for those impacted. ETA: 10 minutes. If successful, engineers will immediately begin work to restore TV service.

Update (8:35 AM ET): Changes have been implemented to restore internet connectivity. If connectivity has not returned, please reboot your modem.

Update (8:45 AM ET): Cable internet service has been restored for those affected. Engineers are working to restore DSL internet service availability for impacted subscribers.

Update (9:15 AM ET): DSL/FTTN service has been restored. Please reboot your modem if connectivity has not returned. It may take several reboot attempts.

Update (9:30 AM ET): Engineers are working to restore VMedia TV and VMedia.ca availability. We anticipate this may take up to 60 minutes.

Update (2:15 PM ET): VMedia TV - On Demand programming has been restored, although accompanying programme images are not yet available. Engineers are working to restore live programming, lookback,/VCloud and missing images.

Update: (2:40 PM ET): Live TV has been restored for iOS/tvOS (iPhone, iPad, Apple TV) devices. Engineers are working to restore missing images, lookback/VCloud, as well Live TV functionality on other supported platforms.

Update (4:15 PM ET): Live TV has been restored for Android TV/VBox Max devices. Engineers are working to restore missing images, lookback/VCloud, as well Live TV functionality for other supported platforms.

Update (4:30 PM ET): Live TV has been restored for Amazon Fire TV and legacy VBox devices. Engineers are working to restore missing images, lookback/VCloud, as well Live TV functionality for Roku devices.

Update (5:00 PM ET): As update to restore TV availability on Roku devices has been deployed. It may take up to 12 hours for our application to update on some devices. If you are unable to access TV on your Roku device, please exit our application and try again at a later time.

Update (5:15 PM): TV - Programme images for Live TV and On Demand content have been restored.