"Knowingly surveying a customer that is not achieving their desired outcome or is otherwise unhappy is a recipe for disaster" - Lincoln Murphy Check out our #NPS best practices: hubs.la/H0_sSqw0 #CS #customersuccess

As we gear up for a few days off with friends and family it's important to remember all we have to be grateful for. ✨ A bright and supportive #customersuccess network ✨ World class customers ✨ An innovative and talented team #CS #thankful #grateful

Happy Thanksgiving from all of us at UserIQ. Here's to hoping your day is filled with loved ones, delicious food, elastic waistbands and zero slack notifications. #Thanksgiving #TurkeyDay #Holiday

Looking to stop the endless game of whack-a-mole? Learn how to perform a #churn analysis on past accounts and learn from your customer data. Read all about it! hubs.la/H0__Xdf0 #customersuccess #CS #CSM

Does your #customersuccess team have proven plays to help you win the game? Custom triggers, notifications, performance tracking, repeatable processes. All are possible with Plays from UserIQ! Ready to play? Learn more here: hubs.la/Q010kyrj0

How can you build a #customersuccess strategy that pushes users over that first obstacle? Don’t have the answer just yet? That’s OK — that’s what we’re here for. Learn how to create your user adoption strategy here: hubs.la/Q010yZ4Q0 #CS #useradoption #strategy

What are our five golden rules when it comes to #playbooks? Take a look. And pay close attention to the last one. For all things #CS playbooks 🧐 hubs.la/Q010RK0H0

2021 is nearly done and dusted! How do we measure the last 12 months? #wrapped #happynewyear #2022

Cheers, everyone 🍾 Have fun tonight and stay safe! #Cheers #HappyNewYear #2022

Did you forget to send your #CS friends a Xmas gift? Missed wishing them a happy new year? Make it up to them with some recognition! Nominate your favorite #customersuccess professional here: hubs.la/Q011p66Z0

New year, new you? Nah - new year, new #CS platform evaluations! This year you can't afford not to have a #customersuccess solution. Download your CS solution buyer's guide here: hubs.la/Q011sCfg0

#Customersuccess teams need the ability to drill down on health score data for it to be actionable and impactful. Found out how you can get to the "why" on customer data here: hubs.la/Q011CHz40

The time has finally arrived ... We are dropping the first THREE episodes of our our brand new #podcast, As The World Churns, right now! Listen here and wherever you get your podcasts: hubs.la/Q012nlsf0

We're putting an end to data fatigue in 2022. If your data is too messy, overwhelming or lacking actionable insight - we can help. Join us next Thursday, January 27 at 2 pm ET to find out how. hubs.la/Q012yngX0

Ways to identify your customer's personality archetypes: 👀 Learn to read the room 🙅‍♀️ Don't make too many assumptions Listen here for the full breakdown: hubs.la/Q012D4Tn0 #podcast #customersuccess #CX

This Thursday ... Too many #CS leaders report "vanity metrics". Sure, they look good, but are they providing real value and helping your organization make the most informed decisions? Probably not. Register here: hubs.la/Q012QyPf0

On average, 80% of future profits comes from 20% of existing customers. This means retention analysis is vital for #customersuccess teams. Listen now: hubs.la/Q013scph0

Disparate data sources are the leading cause of headache among your leadership team. Trust us. Better #data integration will give your organization: 👉 Enhanced Analytics 👉 Better Customer Experience 👉 Improved Collaboration hubs.la/Q013Dssw0

Excited to announce the launch of our #customersuccess #analytics and #reporting solution. Powered by BI and analytics exerts, Domo, Inc., we believe we have the most compelling analytics tool in the customer success market. hubs.la/Q014pX3v0 Domo

When does mundane #data transform into valuable reporting for your #customersuccess team? When you can... 🪄 Make sense of it quickly 🪄 Make confident decisions with it 🪄 Easily share insights across your org hubs.la/Q0156d4F0