Dear Customers, we're so sorry for our recent hiatus from Twitter. We are here and ready to help! Send us a DM with any questions, concerns or feedback!

@prabneeka Please feel free to send us an email with your order number to [email protected]. We can gladly check your order status for you!

@carlyruggles Oh no! We're so sorry about this. Please reach out to [email protected] with your order #. A stylist would be happy to help! Ty!

@_SammSammSamm We'd love to assist! Please send us an email along wit your order number. We look forward to your email!

Thanks for giving us a s/o Rachel Frank! We appreciate your support!

Hey kayla Looks like our last email was sent to you at 8pm PST last night, but we haven't heard back. Hope to hear from you soon!

Our Tobi Care Team has new hours! We'll now be available Sun-Fri. So catch us tonight until 9:30pm PST and we'll be back Sunday morning! 🤗

Have you entered our $100 giveaway yet?! Check out our Instagram (Tobi) post for more information!

*happy dance* Glad we could help! x.com/MoIIyLewis93/s…

@TasiaGorski Hi there! Sorry for the confusion. We ask to allow all orders to process within 2 business days before they ship out.

@TasiaGorski We see that your order was placed yesterday, 11/09 which is still within the 2 business days of processing time.

@TasiaGorski And is now at the last stage, under ready to ship. Therefore, your order should be shipped out today. :)

@TasiaGorski Your order has shipped; we hope you received your confirmation! :)

@brkfstprncss We're apologize if the items did not work out for you. Please send us an email along with your order #. We'd be happy to help!

@Eve_Yitu Hello! We're sorry for the frustration. Could you please confirm your order number? We'd be happy to look into this for you!

@Eve_Yitu Thank you for confirming. Please expect your refund confirmation regarding your returned item. Thank you for your patience!

@Eve_Yitu Please allow 3-5 business days for the reflect to reflect on your bank account.

@billabunghole Hi there! Please email us at [email protected] for a thorough explanation regarding our Exchange policy. :)

@ashleyhagels Oh no! We're sorry to hear that the item didn't fit correctly. Feel free to email us at [email protected]!

📣PSA Tobi Babes: Our site will be under maintenance starting tonight, 2/23 8:30pm until 2/24 7:00am PST. Thank you for your patience during this downtime. 💕